Front Desk & Community Experience Lead

JustCo (Australia Onshore) Pty Ltd; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

JustCo is seeking a friendly front desk host for our Melbourne centre. You will greet members and visitors, manage entry access, conduct centre tours and answer queries about our services across front desk, email and phone.

You will help with move-in/move-out experiences, oversee daily operations including cleanliness and shared spaces, and support administrative tasks such as courier services, invoicing and payments. Join a vibrant community at JustCo.

Qualifications

• Minimum 1 year of experience in customer service, ideally within co-working spaces, hotel, serviced office or hospitality sector.
• Friendly, energetic, and service-oriented with a passion for building communities.
• Strong communication skills and a team player who thrives in a fast-paced environment.
• Proficiency in MS Office with a keen eye for detail.

Responsibilities

• Be the face of JustCo Greet members, visitors, and guests while managing entry access and conducting centre tours.
• Handle queries about our products, services, and offerings across multiple channels (front desk, email, phone).
• Facilitate smooth move-in and move-out experiences for members, ensuring their workspace setup is seamless.
• Oversee daily centre operations, including cleanliness, maintenance, and managing shared spaces like pantries and meeting rooms.
• Support administrative tasks such as front desk duties, courier services, invoicing, and payment processing.
• Participate in community events and initiatives that foster a dynamic and engaging work environment.

Skills

Customer service

Communication

Team player

MS Office

Tools

MS Office

Job description

JustCo is seeking a friendly front desk host for our Melbourne centre. You will greet members and visitors, manage entry access, conduct centre tours and answer queries about our services across front desk, email and phone.

You will help with move-in/move-out experiences, oversee daily operations including cleanliness and shared spaces, and support administrative tasks such as courier services, invoicing and payments. Join a vibrant community at JustCo.