Front Desk & Client Experience Coordinator

Sammut Bulow Group Pty; Queensland; On-site; AUD 45,000 - 60,000; Full time

Job summary

Sammut Bulow Group is seeking a highly organized Receptionist to be the first point of contact in our Queensland office. You will provide administrative support, deliver exceptional customer service, and support client relationships while maintaining confidentiality and professional standards.

The role requires strong communication, time management, and the ability to manage multiple tasks, including greeting visitors, coordinating meetings, handling mail, and assisting with data entry and

Qualifications

• Strong organisational skills with a keen eye for detail.
• Professional presentation and excellent communication skills, both written and verbal.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Certificate III or IV in Business Administration, Finance, or related field (or currently studying).

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Assist with client relationships by providing timely responses to inquiries and assist in resolving issues in a professional manner
• Prepare and book meetings, appointments, and follow-up communications with clients
• Help prepare client documents, forms and correspondence
• Assist with administrative tasks such as data entry, filing, and organizing documents
• Prepare and manage incoming and outgoing mail
• Undertake administrative support tasks and duties as directed by the Practice Manager
• Assist in answering phone calls, greeting clients and providing a warm and professional front-of-house

Skills

Strong organisational skills

Professional presentation

Excellent communication

Teamwork

Microsoft Office

Education

Certificate III/IV in Business Administration or Finance

Tools

CRM systems: Xplan, XERO, MYOB, APS

Job description

Sammut Bulow Group is seeking a highly organized Receptionist to be the first point of contact in our Queensland office. You will provide administrative support, deliver exceptional customer service, and support client relationships while maintaining confidentiality and professional standards.

The role requires strong communication, time management, and the ability to manage multiple tasks, including greeting visitors, coordinating meetings, handling mail, and assisting with data entry and