Front Desk Ambassador: Elite Guest Experience

SOFITEL; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Sofitel Sydney Darling Harbour is seeking a Front Desk All Rounder to deliver seamless, personalised service at our iconic hotel. You will greet guests, assist with check-in/check-out, manage guest profiles, and handle cashiering with attention to detail.

Join us in Sydney's waterfront precinct to uphold Sofitel's luxury standard, coordinate with the Front Desk team, and contribute to a warm, memorable guest experience at every interaction.

Qualifications

• Greet guests and provide personalised service.
• Accurately processing check-ins/outs and payments.
• Maintain guest profiles and VIP preferences.
• Coordinate with Front Desk team to ensure smooth operations.

Responsibilities

• Welcome guests and manage check-in and check-out procedures.
• Maintain detailed guest profiles and ensure accurate billing.
• Handle cash, payment processing and cashier duties.
• Collaborate with supervisory and duty manager to uphold service standards.

Skills

Guest service

Cash handling

Front desk operations

Opera Front Desk

Tools

Opera Front Desk

Job description

Sofitel Sydney Darling Harbour is seeking a Front Desk All Rounder to deliver seamless, personalised service at our iconic hotel. You will greet guests, assist with check-in/check-out, manage guest profiles, and handle cashiering with attention to detail.

Join us in Sydney's waterfront precinct to uphold Sofitel's luxury standard, coordinate with the Front Desk team, and contribute to a warm, memorable guest experience at every interaction.