Front Desk All Rounder: Elevate Guest Experiences

Sofitel; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Sofitel Sydney Darling Harbour is seeking a Front Desk All Rounder to deliver seamless, personalised guest service at the heart of our luxury hotel. You will greet guests, manage accounts, and ensure every interaction reflects our Passion for Excellence.

With a polished presence and a can-do attitude, you will handle cashiering with accuracy and use the Opera Front Desk system to maintain guest profiles, VIP arrivals, and group movements, while collaborating closely with supervisors to maintain

Qualifications

• Front Desk All Rounder role delivering seamless, personalised service.
• Polished presence and professional communication with guests.
• Ability to manage guest accounts and cashiering with accuracy.

Responsibilities

• Greet guests with grace and professionalism, setting the tone for an exceptional stay.
• Manage guest accounts and cashiering, ensuring transactions are accurate and balanced.
• Utilise Opera Front Desk system to maintain guest profiles and VIP movements.
• Coordinate with Front Desk Supervisor and Duty Manager to ensure smooth daily operations.

Skills

Guest service

Communication

Cashier duties

Tools

Opera Front Desk

Job description

Sofitel Sydney Darling Harbour is seeking a Front Desk All Rounder to deliver seamless, personalised guest service at the heart of our luxury hotel. You will greet guests, manage accounts, and ensure every interaction reflects our Passion for Excellence.

With a polished presence and a can-do attitude, you will handle cashiering with accuracy and use the Opera Front Desk system to maintain guest profiles, VIP arrivals, and group movements, while collaborating closely with supervisors to maintain