Freight Operations Documentation Specialist

Qantas Airways Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Air travel discounts

Flexible leave options

Salary packaging

Wellbeing program

Job summary

Qantas Airways Limited is seeking a Documentation Specialist to shape and maintain operational documentation for freight. You will work with operational teams, SMEs and process owners to produce clear, compliant manuals, SOPs and communications that frontline staff can trust and apply.

The role focuses on translating regulatory and operational requirements into practical documentation, with a bias for action, accuracy and continuous improvement.

Qualifications

• Experience in freight, logistics, aviation or similar operational environment.
• Strong written communication and editing skills with high attention to detail.
• Ability to translate complex operational information into practical documentation.
• Demonstrated stakeholder management, influencing and problem-solving abilities.
• Practical, continuous improvement mindset and ability to manage competing priorities.
• Experience developing business processes, SOPs or other controlled documentation.

Responsibilities

• Develop, review and maintain controlled operational processes, SOPs, manuals, user guides, checklists and communications.
• Collaborate with SMEs and process owners to document clear, compliant and practical ways of working.
• Validate relevant operational, safety, regulatory and business requirements.
• Coordinate document consultation, review, approval, publication and version-control activities.
• Work with publication partner to ensure documents meet standards and formatting requirements.
• Identify documentation gaps, inconsistencies and process-improvement opportunities.
• Tailor content for different audiences with frontline clarity and usability.
• Monitor feedback and operational change to keep documentation current and fit for purpose.

Skills

Freight operations knowledge

Editing & writing

Stakeholder management

Problem solving

Attention to detail

Translate complex information

Tools

Word

Excel

PowerPoint

Visio

Job description

Qantas Airways Limited is seeking a Documentation Specialist to shape and maintain operational documentation for freight. You will work with operational teams, SMEs and process owners to produce clear, compliant manuals, SOPs and communications that frontline staff can trust and apply.

The role focuses on translating regulatory and operational requirements into practical documentation, with a bias for action, accuracy and continuous improvement.