Documentation Specialist

Qantas; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Qantas Freight is seeking a Documentation Specialist at our Mascot Head Office in Sydney to shape and maintain controlled documentation including SOPs and manuals. You will translate complex regulatory and operational requirements into practical documentation, working with SMEs and process owners to implement clear, compliant workflows.

This full-time 14-month fixed-term role offers exposure to frontline operations, strong stakeholder collaboration and a focus on continuous improvement.

Qualifications

• Experience within freight, logistics, aviation or another operationally focused environment.
• Experience developing business processes, SOPs or other controlled documentation.
• Strong written communication and editing skills, with exceptional attention to detail.
• Ability to translate complex operational information into practical documentation.
• Demonstrated stakeholder management, influencing and problem-solving skills.
• A practical approach to problem-solving and continuous improvement.
• Strong organisational skills with the ability to manage competing priorities.
• Proficiency in Microsoft Word, Excel, PowerPoint and Visio.

Responsibilities

• Develop, review and maintain controlled operational processes, SOPs, manuals, user guides, checklists and communications.
• Work with SMEs and process owners to understand existing practices and document clear, compliant and practical ways of working.
• Validate relevant operational, safety, regulatory and business requirements.
• Coordinate document consultation, review, approval, publication and version-control activities.
• Work with publication partner to ensure documents meet standards and formatting requirements.
• Identify documentation gaps, inconsistencies and process-improvement opportunities.
• Tailor content for different audiences, with a strong focus on frontline clarity and usability.
• Monitor feedback and operational change to keep documentation current and fit for purpose.
• Support operational notices, process maps and training-impact identification where required.

Skills

Freight/logistics/aviation

SOPs documentation

Written communication

Translate operational info

Stakeholder management

Problem-solving

Organisational skills

MS Word/Excel/PowerPoint/Visio

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Job description

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Help shape the operational standards that support safe, compliant and consistent freight operations.
• Full-time, 14 month fixed-term opportunity based at our Mascot Head Office.
• ASU Agreement 13 – Level 9.

As a Documentation Specialist, you'll play a help ensure Qantas Freight teams have access to clear, accurate and practical operational documentation. Working closely with operational teams, process owners and subject matter experts, you’ll progress controlled documents through consultation, approval, publication and ongoing maintenance. This includes SOPs, manuals, user guides, checklists, process maps and operational communications.

You'll work across a broad range of range of Freight operations, gather and translating technical, regulatory and operational requirements into practical documentation. This includes identifying gaps, resolving conflicting inputs and constructively challenging existing practices to achieve compliant, efficient and workable outcomes.

Success in this role means applying operational insight and professional judgement to deliver controlled documentation that teams can understand, trust and confidently apply.

In this role, you will:

• Develop, review and maintain controlled operational processes, SOPs, manuals, user guides, checklists and communications.
• Work with SMEs and process owners to understand existing practices and document clear, compliant and practical ways of working.
• Validate relevant operational, safety, regulatory and business requirements.
• Coordinate document consultation, review, approval, publication and version-control activities.
• Work with publication partner to ensure documents meet standards and formatting requirements.
• Identify documentation gaps, inconsistencies and process-improvement opportunities.
• Tailor content for different audiences, with a strong focus on frontline clarity and usability.
• Monitor feedback and operational change to keep documentation current and fit for purpose.
• Support operational notices, process maps and training-impact identification where required.

You’ll have:

• Experience within freight, logistics, aviation or another operationally focused environment.
• Experience developing business processes, SOPs or other controlled documentation.
• Strong written communication and editing skills, with exceptional attention to detail.
• Ability to translate complex operational information into practical documentation.
• Demonstrated stakeholder management, influencing and problem-solving skills.
• A practical approach to problem-solving and continuous improvement.
• Strong organisational skills with the ability to manage competing priorities.
• Proficiency in Microsoft Word, Excel, PowerPoint and Visio.

Qantas is an equal opportunity employer committed to creating an inclusive workplace where everyone can thrive. We value diversity of thought, background and experience, and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people from all cultural backgrounds. If you require any support or adjustments throughout the recruitment process, please let us know at the time of application.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close on Thursday 1st October 2026.