Freight Operations Documentation Specialist

Qantas Airways; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Discounted air travel

Flexible leave options

Employee benefits program

Job summary

Qantas Airways is seeking a Documentation Specialist to ensure access to clear, accurate and practical operational documentation across Freight operations. You will work with SMEs to develop and maintain SOPs, manuals, user guides, checklists and communications, translating complex requirements into practical content for frontline teams.

You will validate regulatory, safety and business requirements, manage version control, and tailor documents for diverse audiences while driving continuous

Qualifications

• Experience in freight, logistics, aviation or similar operational environment.
• Experience developing business processes, SOPs or other controlled documentation.
• Strong written communication and editing skills with attention to detail.
• Ability to translate complex operational information into practical documentation.
• Demonstrated stakeholder management, influencing and problem-solving skills.
• Practical approach to problem-solving and continuous improvement.
• Strong organisational skills with ability to manage competing priorities.

Responsibilities

• Develop, review and maintain SOPs, manuals, user guides and communications.
• Collaborate with SMEs and process owners to document clear, compliant ways of working.
• Validate operational, safety, regulatory and business requirements.
• Coordinate consultation, review, approval, publication and version-control.
• Work with publication partner to meet standards and formatting requirements.
• Identify documentation gaps and process-improvement opportunities.
• Tailor content for different audiences with frontline clarity and usability.
• Monitor feedback and changes to keep documentation current.
• Support notices, process maps and training-impact identification as required.

Skills

Freight/logistics/aviation experience

Technical documentation writing/edit

Stakeholder management

Problem solving

Continuous improvement

Tools

Microsoft Word

Excel

PowerPoint

Visio

Job description

Qantas Airways is seeking a Documentation Specialist to ensure access to clear, accurate and practical operational documentation across Freight operations. You will work with SMEs to develop and maintain SOPs, manuals, user guides, checklists and communications, translating complex requirements into practical content for frontline teams.

You will validate regulatory, safety and business requirements, manage version control, and tailor documents for diverse audiences while driving continuous