Fraud Operations Associate – Payments Risk

Easygo; City of Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Employee Assistance Program

Free coffee and in-house baristas

Daily catered breakfast

Pool tables, table tennis, gaming

F1 simulator

Job summary

Easygo in Melbourne is seeking a Junior Fraud Analyst to own day-to-day fraud prevention operations, reviewing accounts and transactions, verifying documentation, and defending chargebacks. You’ll work within the Payments Fraud & Risk team on high-volume queues, following defined rules and maintaining a clear audit trail.

This full-time role offers growth into Fraud Analyst with exposure to live incidents, post-incident reviews, and patterns analysis, with a fast-paced, global-scale fraud

Qualifications

• 1-2 years' experience in fraud, payments, KYC or a comparable operational role.
• Available to work extended hours on a published roster, including a weekend rotation.
• Solid numerical and data literacy; comfortable with spreadsheets and dashboards.
• Attention to detail with high-volume queues and clear, concise written communication.
• Discretion when handling sensitive customer and financial information.

Responsibilities

• Work assigned fraud alert queues to defined service levels, applying established rules and criteria.
• Escalate suspicious behaviour or policy violations identified during reviews through the defined escalation route.
• Record complete, accurate case notes and audit trails for every action.
• Build chargeback and payment dispute evidence packs for review and submission.
• Resolve fraud-related escalations from stakeholders within agreed response times.
• Spot patterns across accounts and cases that alerts don’t surface and refer for deeper analysis.
• Support the team during live fraud incidents and participate in post-incident reviews.

Skills

Data literacy

Spreadsheets

Operational dashboards

Attention to detail

Written communication

Discretion with sensitive information

Tools

SQL

Job description

Easygo in Melbourne is seeking a Junior Fraud Analyst to own day-to-day fraud prevention operations, reviewing accounts and transactions, verifying documentation, and defending chargebacks. You’ll work within the Payments Fraud & Risk team on high-volume queues, following defined rules and maintaining a clear audit trail.

This full-time role offers growth into Fraud Analyst with exposure to live incidents, post-incident reviews, and patterns analysis, with a fast-paced, global-scale fraud