Fraud Operations Analyst

Link Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexi Work options

Long service recognition

Employee discounts

Learning & Development

Novated Car Leasing

Job summary

Link Group is seeking an experienced Financial Crimes Operations Analyst in Melbourne to coordinate governance, vendor management and operational support across the Financial Crimes Division. You will act as a central point of contact between business units, technology teams, vendors and operations for Financial Crimes solutions.

The role involves supporting GreenID and IDVerse platforms, managing incident tickets, and ensuring regulatory and security controls are upheld.

Qualifications

• Experience in a technology environment with strong operations know-how.
• Vendor management capability and governance artefacts experience.
• Knowledge of fraud, identity verification, AML/CTF, security or compliance environments preferable.
• Excellent organisational, data analysis and reporting skills.
• Excellent written and verbal communication skills.

Responsibilities

• Support operation of identity verification platforms (GreenID) and vendor strategy.
• Manage incident tickets between stakeholders and vendors.
• Serve as focal point for changes to GreenID rules and vendor governance.
• Monitor vendor performance and drive process improvements.
• Support governance, risk and compliance reporting and client pricing performance.
• Coordinate annual vendor reviews and risk/compliance actions.
• Assist with contract management and SOWs for program work.
• Produce operational reporting to support decision making.

Skills

Operations experience

Vendor management

Governance artefacts

Data analysis

Reporting

Problem solving

Communication

Education

Tertiary education in Banking, Finance or Commerce

Job description

Overview

The Financial Crimes Operations Analyst is responsible for coordinating the governance, vendor management and operational support activities across the Financial Crimes Division and Security, Identity and Fraud program. The role acts as a central point of coordination between business stakeholders, technology teams, vendors and operational teams to Financial Crimes solutions.

Key Accountabilities and main responsibilities

Financial Crimes Product & Platform Support

• Support day-to-day operation of the current identity verification platform (GreenID), and strategic identity vendor (IDVerse)
• Management of incident tickets to drive resolution of technical and business issues between stakeholders and vendors.
• Single point of contact for business initiatives, small changes and queries for the Financial Crimes product suite (e.g. changes to GreenID business rules)
• Manage compliance and regulatory changes (e.g. IVS, ACMA)
• Manage execution of security controls – e.g. User access management
• Develop operational procedures and controls to support administration and operational management of platforms

Vendor Management & Operational Oversight

• Build trusted working relationships across vendor, operations, technology and financial crime functions.
• Monitor service performance and identify opportunities for process improvement and automation.
• Support finance invoicing and billing of vendors
• Maintain vendor issue registers and track resolution of incidents, defects and enhancement requests.
• Coordinate and manage vendor performance reviews (monthly)
• Facilitate annual vendor reviews to ensure risk and compliance requirements are met, ensuring timely resolution and accountability of actions.
• Supported by financial crimes data team, produce operational reporting to support client pricing and performance.
• Analyse vendor, platform and client data to support decision making and business case development.

Security, Identity and Fraud Operational Performance

• Support financial and contract management of program workforce and vendors (e.g. SOWs, Purchase Orders, etc)
• Governance and oversight of vendor delivery as the relationship owner between program and vendor
• Support for the pilot of the new identity solution for non-project activities.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Skills and Experience

• Strong operations experience in a technology environment.
• Strong vendor management capability.
• Experience maintaining governance artefacts, risk registers and reporting packs.
• Knowledge of fraud, identity verification, AML/CTF, security or compliance environments preferable
• Advanced organisational skills with the ability to manage multiple initiatives simultaneously
• Strong data analysis, reporting and problem-solving skills
• Excellent written and verbal communication skills

Qualifications

• Tertiary education in Banking, Finance or Commerce would be beneficial.
• Experience in internal or external audit would be beneficial.

Some of our Employment Benefits

• FlexiWorks – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Background Checks

Please note that all successful applicants are required to undergo background checks that include Police Checks and Work History Verification.