Fraud & Claims Investigator (Hybrid, East Coast)

QBE Insurance Group; Parramatta; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing coaching

18 weeks gender-equal flexible leave

Job summary

QBE Insurance Group is seeking an experienced Investigator to join the Claims Fraud & Investigations team in a hybrid, permanent full-time role. You will manage a portfolio of investigations across motor and property claims, developing strategies and gathering evidence to support informed claim decisions.

You will work with internal teams and external providers, analysing information, tracking trends and maintaining thorough investigation files.

Qualifications

• Experience in general insurance claims or investigations.
• Certificate III in Investigative Services or equivalent qualification.
• Strong investigative and analytical capability to assess complex information.
• Ability to develop investigation strategies and obtain evidence.
• Excellent written and verbal communication for reports.
• Strong planning and case-management skills.
• Ability to work with Claims teams and external investigators.

Responsibilities

• Manage a portfolio of investigation referrals involving suspected fraud, non-genuine claims, non-disclosure and misrepresentation.
• Develop and execute proportionate investigation strategies in line with internal standards and privacy.
• Conduct investigations including interviews, desktop enquiries and evidence gathering.
• Analyse claim information to identify anomalies and indicators of fraud.
• Provide clear, evidence-based investigative advice to Claims teams.
• Instruct and manage external investigation and specialist providers.
• Collaborate with Claims, Fraud Analysts and stakeholders to address fraud risks.
• Maintain high-quality investigation files, reports and recommendations documenting findings.
• Contribute to process improvements for investigation controls and detection capability.
• Maintain knowledge of relevant legislative, regulatory, industry and privacy requirements.

Skills

Investigations

Analytical thinking

Stakeholder management

Interviewing skills

Written communication

Education

Certificate III in Investigative Services

Equivalent recognised investigative qualification

Job description

QBE Insurance Group is seeking an experienced Investigator to join the Claims Fraud & Investigations team in a hybrid, permanent full-time role. You will manage a portfolio of investigations across motor and property claims, developing strategies and gathering evidence to support informed claim decisions.

You will work with internal teams and external providers, analysing information, tracking trends and maintaining thorough investigation files.