Claims Fraud Investigator – Hybrid Role

QBE Insurance Group; Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing coaching

Flexible parental leave (18 weeks)

Job summary

QBE Insurance Group is seeking an experienced Investigator to join the Claims Fraud & Investigations team on a permanent full-time basis.

You will manage a portfolio of investigations across Motor and Property, including non-disclosure and misrepresentation issues, developing strategies and gathering evidence to support informed claim decisions. Hybrid role with flexible working, starting January 2027.

Qualifications

• Demonstrated investigative capability in general insurance claims or related fields.
• Excellent analytical and evidentiary assessment skills.
• Strong interviewing and written communication abilities.

Responsibilities

• Manage a portfolio of investigation referrals involving suspected fraud, non-disclosure and misrepresentation.
• Develop and execute proportionate investigation strategies in line with applicable codes and privacy rules.
• Conduct investigations including interviews, desktop enquiries and evidence gathering.
• Analyse claim information to identify anomalies and potential fraud indicators.
• Provide evidence-based investigative advice to Claims teams.
• Instruct and manage external investigators and service providers.
• Collaborate with Claims teams and Fraud Analysts to address emerging fraud risks.
• Maintain high-quality investigation files and clear documentation.

Skills

Investigative skills

Analytical ability

Interviewing

Written communication

Case management

Stakeholder collaboration

Insurance experience

Education

Certificate III in Investigative Services

Job description

QBE Insurance Group is seeking an experienced Investigator to join the Claims Fraud & Investigations team on a permanent full-time basis.

You will manage a portfolio of investigations across Motor and Property, including non-disclosure and misrepresentation issues, developing strategies and gathering evidence to support informed claim decisions. Hybrid role with flexible working, starting January 2027.