Fraud Analyst

RESIMAC Limited; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

WFH flexibility

Wellness hour

Team culture

Cross-training

Discounts & deals

Breakfast bar

Cake day

Parental leave

Professional development

Job summary

Resimac Group is seeking a sharp Fraud Analyst to join our Operations team. You’ll identify and investigate suspicious activity, working with banks, customers and internal teams to resolve fraud-related matters.

You will assess fraudulent cases, verify information via calls, and push back where data doesn’t add up, all while maintaining a positive customer experience. A lending background is preferred and adaptability is valued.

Qualifications

• 3+ years' experience in fraud, financial crime, banking or a related field.
• Knowledge of AML laws and regulations.
• Strong attention to detail and problem-solving skills.
• Naturally investigative mindset and comfortable identifying inconsistencies.
• Good phone manner with experience dealing with financial institutions.
• A lending background is preferred; helps understand business context.
• Comfortable working in a new team with focus on process improvement and adaptability.

Responsibilities

• Investigate and assess suspected fraud cases with strong attention to detail, identifying inconsistencies and red flags in customer and transaction information.
• Confidently make and take phone calls to customers and financial institutions to verify information and progress investigations.
• Ask probing questions and push back where responses don't stack up, while maintaining good customer experience.
• Liaise with banks, lenders and other financial institutions to gather information relevant to fraud investigations.
• Apply lending knowledge to understand the context behind transactions and customer behaviour to identify unusual activity.
• Document investigation findings clearly and accurately, maintaining thorough case records.
• Identify opportunities to improve processes and controls, contributing ideas as the team evolves.
• Work adaptably in a growing team, comfortable with change as ways of working are refined.

Skills

Fraud investigation

AML knowledge

Attention to detail

Problem solving

Phone etiquette

Lending domain knowledge

Job description

Job Category: Compliance & Enterprise Risk

About us

Resimac Group is a dynamic and leading ASX-listed non-bank lender and multi-channel distribution business in Australia and New Zealand. We enable homeowners and businesses to achieve their dreams by providing innovative, fast and accessible lending solutions to homeowners, consumers and business across Australia and New Zealand.

Our brands include Resimac, Resimac NZ, homeloans.com.auand Resimac Asset Finance and we’re proud to be servicing over 50,000+ current customers, with assets under management of over $15 billion, and a fast-growing workforce of over 330 people operating across Australia, New Zealand and the Philippines.

Job Description

About the role

Resimac is seeking a sharp, detail-focused Fraud Analyst to join our Operations team. This is a great opportunity for someone with a naturally investigative mindset who enjoys getting into the detail, asking the right questions and pushing back where something doesn't add up.

You’ll be on the front line of identifying and assessing suspicious activity, working closely with financial institutions, internal teams and customers to investigate and resolve fraud-related matters.

Key Responsibilities

• Investigate and assess suspected fraud cases with strong attention to detail, identifying inconsistencies and red flags in customer and transaction information.
• Confidently make and take phone calls to customers and financial institutions to verify information and progress investigations.
• Ask probing questions and push back where responses don't stack up, without losing sight of a good customer experience.
• Liaise with banks, lenders and other financial institutions to gather information relevant to fraud investigations.
• Apply lending knowledge to understand the context behind transactions and customer behaviour, helping identify what looks unusual.
• Document investigation findings clearly and accurately, maintaining thorough case records.
• Identify opportunities to improve processes and controls, contributing ideas as the team and function continue to evolve.
• Work adaptably in a new and growing team, comfortable with change as ways of working are refined.

About you

• 3+ years' experience in fraud, financial crime, banking or a related field;
• Knowledge of AML laws and regulations
• Strong attention to detail and problem-solving skills.
• A naturally investigative mindset and comfortable identifying inconsistencies.
• Good phone manner, with experience or confidence dealing with financial institutions.
• A lending background is preferred, as it makes it easier to understand the business and the context behind cases.
• Comfortable working in a new team, with a focus on process improvement and adaptability as the role evolves.

What's in it for You

At Resimac, your growth and wellbeing matter. You'll enjoy:

• WFH flexibility
• Monthly Wellness Hour – take 2 hours for you
• Supportive, friendly and approachable team culture
• Internal development and cross-training opportunities
• Reward platform with discounts, cashback and deals
• Daily breakfast bar
• Monthly cake day
• Paid parental leave (16 weeks)
• Salary packaging, EAP and external professional development

Resimac is committed to building a diverse and inclusive workplace and encourages applications from Aboriginal and Torres Strait Islander peoples, LGBTI communities, mature workers, people with disability, and people from culturally diverse backgrounds.

Please note that unsolicited applications from recruitment agencies will not be accepted.