Fraud Analyst

Qudos Bank; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

14% super

Counselling 24/7

Flu vaccinations

Gym discount

Study assistance

Paid parental leave

Volunteer leave

Bereavement leave

Gender affirmation leave

Family violence leave

Bonus annual leave

Learning & development

Diversity & inclusion

Job summary

Bank Australia in Sydney is seeking a permanent Fraud Analyst to join the Customer Protection Team. You will monitor fraud alerts, investigate cases, and support AML/CTF investigations while helping customers stay protected. This role is based in our Sydney office (Mascot) with relocation to the CBD and flexible working options.

Join a values-driven bank committed to sustainable development, diversity and development opportunities, and a focus on wellbeing and customer protection.

Qualifications

• Experience in fraud and investigation within banking.
• Excellent communication and customer service orientation.
• Ability to work in a flexible, hybrid environment.
• Knowledge of AML/CTF investigations is a plus.

Responsibilities

• Monitor fraud detection alerts and reports to prevent fraud.
• Investigate simple fraud cases and recover funds per guidelines.
• Communicate case status clearly to customers.
• Collaborate with third-party partners and law enforcement as needed.
• Educate customers who are victims of fraud or scams.
• Contribute to team training and continuous improvement.

Skills

Fraud investigation

Banking exp

Communication skills

Customer focus

Team player

Analytical thinking

Prioritisation

Job description

We currently have a permanent, full-time opportunity for a Fraud Analyst to join our Customer Protection Team!

This position supports the protection of the bank and its customers from the inconvenience and financial loss caused by fraud and scam-related risks relevant to card, internet banking, identity takeover, lending fraud, and other payment channels. Assistance to other areas of Financial Intelligence will be required at times, including AML / CTF investigations and reporting.

This role is based out of our Sydney Office, currently in Mascot and is soon to be relocated to the CBD.

• We have big plans to become Australia’s leading purpose-driven bank.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Monitor fraud detection alerts and reports to detect fraud, prevent fraudulent attempts and recover fraudulently obtained funds
• Investigate and complete simple fraudulent cases, including recovery of funds in line with relevant industry, scheme and/or code guidelines (such as ePayments code)
• Maintain updates and communicate in a timely manner, both verbally and in writing, with customers in relation to case status
• Collaborate and liaise with third-party suppliers supporting the bank’s detection and prevention activity
• Liaise with law enforcement officer including police, and other financial institutions
• Educate customers who have been victims of fraud or scam events
• Actively contribute to team activities, including relevant training and continuous improvement.

What you will bring

• Experience in and passion for fraud and investigation
• Banking sector exposure and experience, or relevant financial services
• Excellent communication skills (interpersonal, verbal and written)
• Customer orientation and focus on outstanding service
• A positive, collaborative and team player attitude
• Investigative, analytical and problem-solving aptitude
• Proven ability to be adaptable and prioritise work to meet deadlines
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.