Franchise Performance Coach

Lendigroup1; Sydney; Hybrid; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing programs

Generous parental leave

Professional development

Job summary

Lendi Group is seeking an experienced sales leader to partner with Franchisees across Australia, driving growth, coaching leaders, and expanding the franchise network. You will broker outcomes, support recruitment, and champion excellent customer experiences while maintaining regulatory compliance.

The role requires strategic thinking, strong relationship-building across a diverse stakeholder network, and a willingness to travel regularly to support regional partners.

Qualifications

• 5+ years in sales leadership, franchise management, or business consulting within multi-site environments.
• Proven experience coaching owners or teams to improve commercial performance and customer outcomes.
• Strong commercial acumen with ability to turn performance data into action.

Responsibilities

• Drive business growth by partnering with Franchisees to improve sales performance, broker productivity, customer outcomes, and regional growth.
• Coach and develop Franchisees to strengthen leadership capability and achieve key targets.
• Grow the network through recruitment, broker growth, store expansion, renewals, succession planning, and market representation initiatives.
• Champion customer excellence by embedding best practices that improve experience, conversion, and settlement outcomes and operational excellence across stores.
• Lead change and adoption by rolling out new products, tools, systems, and initiatives across the network.
• Build trusted relationships with Franchisees, brokers, and internal stakeholders to influence performance and long‑term success.
• Monitor performance and drive improvement using data and insights to identify opportunities and implement plans.
• Promote risk and compliance by helping Franchisees meet standards, obligations and regulatory requirements.

Skills

Franchise management

Sales leadership

Business development

Coaching & development

Stakeholder management

Education

Bachelor's degree in business or related field

Tools

CRM systems

Job description

• Drive business growth: Partner with Franchisees to improve sales performance, broker productivity, customer outcomes, and overall business growth across your region.
• Coach and develop Franchisees: Provide strategic coaching and support to help Franchisees strengthen leadership capability, execute business plans, and achieve key performance targets.
• Grow the network: Support franchise recruitment, broker growth, store expansion, renewals, succession planning, and market representation initiatives to strengthen the retail network.
• Champion customer excellence: Embed best practices that improve customer experience, conversion, and settlement outcomes while driving consistent operational excellence across stores.
• Lead change and adoption: Support the rollout of new products, tools, systems, and strategic initiatives, helping Franchisees successfully adopt new ways of working.
• Build trusted relationships: Develop strong partnerships with Franchisees, brokers, and internal stakeholders to influence performance and create long-term success.
• Monitor performance and drive improvement: Use business insights and performance data to identify opportunities, solve challenges, and implement targeted improvement plans.
• Promote risk and compliance: Support Franchisees to meet franchise standards, operational requirements, and regulatory obligations while fostering a culture of responsible business practices.

What You'll Bring

• 5+ years' experience in sales leadership, business development, franchise management, or business consulting within financial services, property, fintech, or another multi-site environment.
• Proven experience coaching business owners or sales teams to improve commercial performance and customer outcomes.
• Strong commercial acumen, with the ability to interpret performance data and turn insights into action.
• Excellent relationship-building and influencing skills, with the confidence to work across a diverse network of stakeholders.
• Experience leading change and successfully embedding new initiatives, products, or ways of working.
• Strong understanding of mortgages, lending, property, or complex retail service environments.
• A self-motivated, outcomes-focused approach with the ability to manage your own region and travel regularly.

Nice to Have Experience

• Experience working with franchise or distributed sales networks.
• Experience in business planning, franchise lifecycle management, or retail expansion strategies.
• Exposure to broker recruitment, succession planning, or network growth initiatives.
• Understanding of the Australian mortgage broking industry and franchise operations.

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
• generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week's Loyalty Leave each year after reaching 3 years' service.
• Wellness initiatives with a strong focus on psychological safety.

We're committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Feeling like you don't meet all the skills listed? That's ok; we are always on the lookout for different skills, experience, and qualities and so we'd still like to hear from you.