Franchise Performance Coach

Lendi Group; Sydney; Sur place; AUD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Hybrid working arrangement designed to

Wellbeing programs

Parental Leave 18-26 weeks

Loyalty Leave (1 extra week after 3+ y

Résumé du poste

Lendi Group is seeking a Franchise Performance Coach to grow and elevate one of Australia’s largest mortgage broker networks. You will partner with Franchisees to drive business growth, coach brokers, and deliver exceptional customer experiences across the Aussie network.

This role is highly relationship-focused with about 50% travel to Franchisees, offering strategic coaching and alignment with Lendi Group initiatives. A strong background in franchise management and mortgages is preferred.

Qualifications

• 5+ years in sales leadership or franchise management.
• Experience coaching business owners or sales teams to improve performance.
• Strong commercial acumen with ability to interpret data and act on insights.
• Excellent relationship-building and influencing skills; travel regularly.

Responsabilités

• Drive business growth: Partner with Franchisees to improve sales performance and broker productivity.
• Coach and develop Franchisees: strengthen leadership and execute business plans.
• Grow the network: support franchise recruitment, store expansion, renewals and market representation.
• Champion customer excellence: embed practices to improve customer experience and outcomes.
• Lead change and adoption: roll out new products, tools, and initiatives across the network.
• Build trusted relationships: work with Franchisees, brokers, and internal stakeholders.
• Monitor performance and drive improvement: use insights to identify opportunities and implement plans.
• Promote risk and compliance: help Franchisees meet standards and regulatory obligations.

Connaissances

Sales leadership

Franchise management

Coaching

Data interpretation

Relationship building

Change management

Mortgage industry knowledge

Description du poste

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

• Innovation at Our Core– We challenge the status quo and push boundaries to create better solutions, with a goal of becoming AI-native by June 2026.
• Work with the Best– Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact– Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve– Develop your skills and advance your career in a fast-moving, purpose-driven environment.

About The Role

We're looking for a Franchise Performance Coach to help grow and elevate one of Australia's largest mortgage broker networks.

Supporting a portfolio of Aussie Franchise stores, you'll partner with Franchisees to drive business growth, improve sales performance, and deliver exceptional customer experiences. Acting as a trusted advisor and coach, you'll help franchise businesses unlock their potential through strategic planning, performance coaching, and the successful adoption of Lendi Group initiatives.

This is a highly relationship-focused role with plenty of variety. You'll spend around 50% of your time on the road, visiting Franchisees, coaching brokers, identifying growth opportunities, and helping shape the future of the Aussie network.

Job Description

• Drive business growth: Partner with Franchisees to improve sales performance, broker productivity, customer outcomes, and overall business growth across your region.
• Coach and develop Franchisees:Provide strategic coaching and support to help Franchisees strengthen leadership capability, execute business plans, and achieve key performance targets.
• Grow the network:Support franchise recruitment, broker growth, store expansion, renewals, succession planning, and market representation initiatives to strengthen the retail network.
• Champion customer excellence:Embed best practices that improve customer experience, conversion, and settlement outcomes while driving consistent operational excellence across stores.
• Lead change and adoption:Support the rollout of new products, tools, systems, and strategic initiatives, helping Franchisees successfully adopt new ways of working.
• Build trusted relationships:Develop strong partnerships with Franchisees, brokers, and internal stakeholders to influence performance and create long-term success.
• Monitor performance and drive improvement:Use business insights and performance data to identify opportunities, solve challenges, and implement targeted improvement plans.
• Promote risk and compliance:Support Franchisees to meet franchise standards, operational requirements, and regulatory obligations while fostering a culture of responsible business practices.

Qualifications

• What You'll Bring
  • 5+ years' experience in sales leadership, business development, franchise management, or business consulting within financial services, property, fintech, or another multi-site environment.
  • Proven experience coaching business owners or sales teams to improve commercial performance and customer outcomes.
  • Strong commercial acumen, with the ability to interpret performance data and turn insights into action.
  • Excellent relationship-building and influencing skills, with the confidence to work across a diverse network of stakeholders.
  • Experience leading change and successfully embedding new initiatives, products, or ways of working.
  • Strong understanding of mortgages, lending, property, or complex retail service environments.
  • A self-motivated, outcomes-focused approach with the ability to manage your own region and travel regularly.
• Nice to Have
  • Experience working with franchise or distributed sales networks.
  • Experience in business planning, franchise lifecycle management, or retail expansion strategies.
  • Exposure to broker recruitment, succession planning, or network growth initiatives.
  • Understanding of the Australian mortgage broking industry and franchise operations.

Additional Information

Lendi Group teamsoperateacross Australia and the Philippines.Bringing together diverseexpertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find,buyand own property with confidence.

We support our people in a variety of ways, but a few of the benefits that ourpeople rave about include:

• A vibrant, relaxed, yet professional culture.
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
• generouspaid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• Anadditionalweek’s Loyalty Leave each year after reaching 3 years’ service.
• Wellness initiatives with a strong focus on psychological safety.

We’recommitted to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a moreengagingworkplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.