Franchise Business Consultant

Zambrero; Sydney; On-site; AUD 80,000 - 120,000; Full time

Job summary

Zambrero is seeking a proactive Franchise Business Consultant to own a NSW portfolio and drive a positive culture across our restaurants.

Reporting to the State Operations Manager, you will coach franchise partners, support growth, oversee openings, and ensure food safety standards while delivering customer-focused results. If you have 4+ years in a similar role, multi-site hospitality experience, and strong relationship skills, join a global brand that fights world hunger.

Qualifications

• At least 4 years experience in the same or a similar role.
• Familiarity with food safety and workplace health standards applicable to hospitality or quick-service environments.
• Multi-site management experience in QSR or hospitality is highly regarded.
• Excellent interpersonal skills and adaptability to different situations and styles.
• Able to build credible relationships at all levels.
• Commercially aware, calm under pressure and objective.
• High level of accuracy and attention to detail in all activities.

Responsibilities

• Drive the operational compliance and growth of our restaurants.
• Assist with the growth of our customer base, restaurant sales and profitability
• Manage new restaurant openings in your area
• Proactive leadership, training, coaching and development of our Franchise Partners and their teams
• Continually review, monitor and improve operations of our restaurants, ensuring consistency and customer-first culture.
• Build network capabilities by ensuring restaurants are set up for success. Through reporting and analyses of operations, continual training and implementing processes and procedures in line with Zambrero standards.
• Cultivate and build relationships with the network to ensure an ongoing culture of transparency and cohesiveness is observed.

Skills

Franchise management

Coaching

Relationship building

Stakeholder management

Interpersonal skills

Job description

We are seeking a proactive and dynamic Franchise Business Consultant who can take ownership of their portfolio. You will be the go-to person for your area and drive a positive culture within your territory.

About Us

Zambrerois on a mission to make a difference, a big difference.With more than 350 restaurants across Australia, New Zealand, the United Kingdom, Ireland and the United States, we serve fresh, healthy Mexican food while working to end world hunger.

Through our Plate 4 Plate Program, for every burrito or bowl purchased a meal is donated to someone in need. Since inception, with the help of our customers, we have donated over 100 million meals to those in need.

What you'll do

Reporting to the State Operations Manager, the Franchise Business Consultant will be a trusted coach and consultant for our franchise network in NSW with a large focus on guiding and supporting our franchise partners.

Some of your key responsibilities are:

Drive the operational compliance and growth of our restaurants.

Assist with the growth of our customer base, restaurant sales and profitability

Manage new restaurant openings in your area

Proactive leadership, training, coaching and development of our Franchise Partners and their teams

Continually review, monitor and improve operations of our restaurants, ensuring consistency and customer-first culture.

Build network capabilities by ensuring restaurants are set up for success. Through reporting and analyses of operations, continual training and implementing processes and procedures in line with Zambrero standards.

Cultivate and build relationships with the network to ensure an ongoing culture of transparency and cohesiveness is observed.

What we offer

Tools of the trade including phone, laptop and car allowance

Career growth and development opportunities

Join a fun and dynamic team

Be part of a global brand, expanding rapidly

Contribute to fighting world hunger one plate at a time

About you

At least 4 years experience in the same or a similar role.

Familiarity with food safety and workplace health standards applicable to hospitality or quick-service environments.

Multi-site management experience in QSR or hospitality is highly regarded.

Excellent interpersonal skills and adaptability to different situations and styles.

Able to build credible relationships at all levels.

Commercially aware, calm under pressure and objective.

High level of accuracy and attention to detail in all activities.

Share our humanitarian values and be passionate about making a difference in the world