Founding Senior Customer Engineer, Pre-Sales

Federato; Australia; On-site; AUD 100,000 - 130,000; Full time

Job summary

Federato is seeking a Founding Senior Customer Engineer to join their team in Sydney, Australia. This hands-on role involves partnering with Sales to lead technical discovery and designing tailored demos for insurance carriers. Candidates should have strong pre-sales experience and technical skills, including coding in Javascript and SQL.

The position offers the chance to drive impactful business outcomes through customer engagement and collaboration with product and engineering teams.

Qualifications

• 6–10+ years in technical pre‑sales, solutions engineering, or technical consulting.
• Strong insurance domain knowledge or a willingness to learn.
• Ability to communicate technical value effectively.

Responsibilities

• Own technical sales engagements from discovery through close.
• Deliver tailored, high-impact demos focused on business outcomes.
• Translate customer workflows into Federato configurations.
• Lead RFP and security questionnaire completion.
• Build and maintain reusable demo environments.
• Collaborate with Product and Engineering to address customer pain points.

Skills

Technical pre-sales

Customer engagement

Solution design

Coding competence in Javascript

Coding competence in SQL

Insurance domain knowledge

Job description

Federato is seeking a Founding Senior Customer Engineer to join their team in Sydney, Australia. This hands-on role involves partnering with Sales to lead technical discovery and designing tailored demos for insurance carriers. Candidates should have strong pre-sales experience and technical skills, including coding in Javascript and SQL.

The position offers the chance to drive impactful business outcomes through customer engagement and collaboration with product and engineering teams.