Founding Operations Lead: AI-Driven & Hands-On

Aussie Founders Club; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid from Carlton

Office dog

Direct access to Founder

Real ownership and growth potential

Job summary

SeenCulture is a fast-moving HR tech startup building a candid, de-identified feedback platform. The role is an execution-focused individual contributor position, owning operations end-to-end and delivering high-impact outcomes alongside the founder.

You’ll manage the customer pipeline, QA across product and customer experiences, and craft an internal context layer. This hands-on position emphasizes practical AI-enabled tooling and fast iteration within a hybrid Carlton office environment.

Qualifications

• Own customer operations end-to-end and turn Nikki's decisions into reality.
• Rigorous QA across product and customer experience before launches.
• Build and maintain an internal context layer for decisions and directions.
• Integrate CRM and product analytics using AI-driven workflows.
• Operate the rhythm of a fast-moving startup without people management.
• Apply an AI-native approach with practical, hands-on execution.

Responsibilities

• Own customer operations from pipeline handoff to onboarded account and ongoing management.
• QA across product and customer experience; perform user-like testing and UAT.
• Build and maintain a unified internal context layer of decisions and rationale.
• Consolidate CRM and product analytics into a single AI-powered system.
• Collaborate with fractional Growth/Product lead on feedback loops, launches, and campaigns.
• Run back-office functions: tooling, vendor management, finance ops, contracts admin.
• Establish operating rhythm to sustain pace as the company scales.

Skills

Ownership mindset

QA instincts

AI-native development

Independent contributor

Communication

Tools

Claude AI

Automation tools

CRM systems

Job description

SeenCulture is a fast-moving HR tech startup building a candid, de-identified feedback platform. The role is an execution-focused individual contributor position, owning operations end-to-end and delivering high-impact outcomes alongside the founder.

You’ll manage the customer pipeline, QA across product and customer experiences, and craft an internal context layer. This hands-on position emphasizes practical AI-enabled tooling and fast iteration within a hybrid Carlton office environment.