Senior Applied AI Engineer

United States Digital Space LLC; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Equity

Learning programs

Quarterly refresh days

Parental leave

MacBook

Wellbeing budget

Medical insurance

Job summary

Culture Amp is seeking a Senior Applied AI Engineer to join the Frontier team, building agentic AI solutions at scale. You’ll translate cutting-edge techniques into production features that improve how people experience work.

Enjoy working at the intersection of applied AI research and product engineering, shipping real customer solutions. You’ll own end-to-end responsibilities from prompt engineering to system monitoring, collaborate with product, design and people science, and ensure

Qualifications

• Proven commercial experience taking ML/AI systems to production.
• Hands‑on experience with knowledge graphs and graph databases (e.g. Neo4j, Neptune).
• Production LLM evaluation and observability: Langfuse, LangSmith, etc.
• Experience in designing and scaling production-grade multi-agent systems (orchestration, prompt and context engineering, RAG, memory, agent architectures).

Responsibilities

• Design, implement and evaluate areas and features for agentic AI capabilities and systems using frameworks (e.g., LangGraph) for stateful, multi-turn conversations.
• Advise, help build, and orchestrate data pipelines and integrations involving workplace data (surveys, goals, performance reviews, feedback, 1-1 notes) into coherent context view.
• Build memory across sessions, and context graph, grounded in a custom ontology, alongside per-user relational and procedural memory and preferences that persist to the user profile.
• Build and evaluate effective RAG, including pre-processing and hybrid search, and design areas of our graph-based agentic frameworks.
• Own the end-to-end feedback loop: prompt engineering, evaluation at scale, and continuous improvement, including LLM-powered analysis tools that diagnose performance shifts and recommend prompt or system-level changes.
• Translate customer requirements into technical solutions by working backwards from user needs to system design, and write the technical documentation that supports transfer to product teams.
• Partner closely with product, design, and people science so features are fit for purpose and scale.
• Contribute to evaluation frameworks and bias testing that meet enterprise requirements for transparency, fairness, and responsible AI.
• Create and Monitor guardrails and safety in production.
• Stay current with AI research, literature and provider offerings, and bring what's useful into production.

Skills

Production ML

Knowledge graphs

Python

React

PGVector

Data pipelines

Security

Multi-agent systems

LangGraph

LLM evaluation

Education

Masters or PhD in Machine Learning, CS or related field

Tools

Neo4j

Neptune

LangGraph

Langfuse

LangSmith

PGVector

Job description

***We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.*Join us on our mission to make a better world of work.**

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit the company.com.

How you can help make a better world of work

We're looking for a Senior Applied AI Engineer to join the Frontier team, helping build Agentic AI Solutions at Culture Amp. You'll work at the intersection of applied AI research and product engineering, translating cutting-edge techniques into production systems that genuinely improve how people experience work. This isn't a research lab - you'll be shipping features that solve real customer problems.

What you'll do

• Design, implement and evaluate areas and features for agentic AI capabilities and systems using frameworks (e.g., LangGraph) for stateful, multi-turn conversations.
• Advise, help build, and orchestrate data pipelines and integrations involving workplace data (surveys, goals, performance reviews, feedback, 1-1 notes) into coherent context view.
• Build memory across sessions, and context graph, grounded in a custom ontology, alongside per-user relational and procedural memory and preferences that persist to the user profile.
• Build and evaluate effective RAG, including pre-processing and hybrid search, and design areas of our graph-based agentic frameworks.
• Own the end-to-end feedback loop: prompt engineering, evaluation at scale, and continuous improvement, including LLM-powered analysis tools that diagnose performance shifts and recommend prompt or system-level changes.
• Translate customer requirements into technical solutions by working backwards from user needs to system design, and write the technical documentation that supports transfer to product teams.
• Partner closely with product, design, and people science so features are fit for purpose and scale.
• Contribute to evaluation frameworks and bias testing that meet enterprise requirements for transparency, fairness, and responsible AI.
• Create and Monitor guardrails and safety in production.
• Stay current with AI research, literature and provider offerings, and bring what's useful into production.

You have:

• Proven commercial experience taking ML/AI systems to production.
• Hands‑on experience with knowledge graphs and graph databases (e.g. Neo4j, Neptune).
• Production LLM evaluation and observability: LLM-as-judge, eval datasets, human-in-the-loop labelling, scoring against thresholds, plus tracing and production monitoring (e.g. Langfuse, LangSmith).
• Experience in designing and scaling production-grade multi-agentic systems (orchestration, prompt and context engineering, RAG, memory, agent architectures)
• Full stack software development experience, ideally Python, React, PGVector
• Strong software engineering fundamentals - you write clean, tested, maintainable code.
• Proven ability to instruct and delegate complex workflows to autonomous agents, building the necessary feedback loops to ensure they act reliably on your behalf.
• Hands‑on experience designing and integrating data pipelines - you're comfortable moving data across systems, working within rigorous security standards, handling messy real-world inputs, and building robust orchestration
• You are ambitious with what you build whilst maintaining a pragmatic, solution-focused mindset - you evaluate new technology through the lens of "does this scalably solve the problem?" not "is this technically interesting?"
• Values alignment, the initiative to take risks, and the humility to learn and work out loud. You take pride in your work and its successful utilisation, stability, extendability and maintainability.

Strong signals:

• Experience at startups or founding teams - comfortable with ambiguity and fast iteration
• Postgraduate degree (Masters or PhD) in Machine Learning, Computer Science, Applied Mathematics, or related quantitative field
• Evidence of taking cutting-edge (relevant) techniques from paper to production
• Experience with evaluation/benchmarking frameworks for AI systems
• Experience implementing GraphRAG or Knowledge Graphs (e.g., Neo4j, Neptune)
• Evidence of taking relevant, recent techniques from paper to production

Bonus:

• Familiarity with people analytics, HR tech, or behavioural science applications
• Open source contributions or public technical writing

Why join us

You'll work at scale on hard problems that matter - building AI that helps organisations develop their people, improve feedback culture, and foster the conditions for sustainable high performance. Our approach is deeply informed by Culture Amp's people science research. You'll be surrounded by talented and passionate advocates for humanity and cutting edge AI in the world of work.

Perks & Benefits

At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person.

Accommodations & Data Privacy

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in th