Food and Beverage / Cafe Manager

Next Gen Health & Lifestyle Clubs; North Canberra; On-site; AUD 85,000 - 110,000; Full time

Job summary

Next Gen Health & Lifestyle Clubs in Australia seeks a Food and Beverage Manager to lead the F&B department, managing chefs and cafe attendants across front and back of house. The role focuses on building a strong team, implementing efficient processes, and maintaining a culture of fun and professionalism.

You will ensure operating controls, supervise rostering, uphold safety and hygiene standards, and work with the Head Chef to maximise revenue while delivering exceptional guest experiences.

Qualifications

• Knowledge of food and beverage service.
• Exceptional customer service and interpersonal skills.
• Demonstrated leadership in a dynamic team environment.
• Able to lead with minimal supervision as a manager.
• RSA certification.
• Barista training.
• First Aid certification.

Responsibilities

• Maintain controls to achieve budgeted revenue and control costs via rostering and supervision.
• Ensure safety and food hygiene standards; manage weekly cleaning schedules.
• Ensure staff know club facilities, menus and wine lists to maximise revenue per customer.
• Communicate regularly with staff; circulate information via briefings.
• Collaborate with Head Chef and cafe team to meet service goals.
• Train staff in up-selling techniques and maintain host responsibilities.
• Follow cost-control procedures for COGS and wage management; minimise wastage.

Job description

Are you passionate about Food, Customer Service and Leadership and want to work in a supportive, dynamic and fun work environment?

Next Gen is Australia and New Zealand’s leading premier Health and Lifestyle Clubs. We’re passionate about delivering quality food combined with excellent service to provide a positive Member Experience for all of our valued customers.

We currently have an exciting opportunity for a Food and Beverage Manager to join us and lead the Food and Beverage Department. Reporting into the General Manager, you will manage a team of chefs and cafe attendants. The areas of accountability include the Front of House and Back of House Operations for the club in Food & Beverage.

As a motivating Leader and key Club Leadership Team Member you will responsible for building the team and putting into place the operational systems to ensure efficiency and cost effectiveness and to create a culture of fun and professionalism.

Key Areas of Responsibility:

• Ensuring that the necessary controls are maintained to ensure that the department is achieving budgeted revenue and costs are controlled through effective rostering, time management and supervision;

• Maintaining effective standards on safety and food hygiene practices and ensuring the weekly cleaning schedule for the Food and Beverage areas is being adhered to by all Food and Beverage staff and that it is up to standard;
• Ensuring that staff in the Food and Beverage areas possess the knowledge of the Club facilities, menus, wine lists and that they are competent and actively maximizing the revenue from each customer;
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed onto other employees;
• Maintaining a strong functional relationship with the Head Chef and the café team. Assisting in anyway required ensuring both departments’ service goals are achieved;
• Ensuring all Food and Beverage Staff are fully trained and use up-selling techniques at all times; and
• Complying at all times with the requirements of the Sale of Liquor Act and to demonstrate an understanding of host responsibility.

Cost control is key to the success of this role, demonstrated experience is required in the following areas:

• Ensure that the Café and Function employees adhere to all cost controlling procedures. Including management of COGS, and wage controls;

• Conduct regular inspections, using formulated check lists to endure stock is being used and stored efficiently;
• Implement and follow purchasing procedures to ensure efficiencies; and
• Always act in the best interests of the Club with regard to minimising wastage costs and maximising revenue within the bounds of best practice.

Experience:

• Knowledge and skills in food and beverage service
• Exceptional customer service and interpersonal skills
• Demonstrated commitment and ability to work as part of a dynamic team
• Demonstrated ability to work effectively as a manager with limited supervision
• Responsible Serving of Alcohol (RSA)
• Barista training
• First Aid Certificate

Please note:

• Flexible hours and days are required for this role
• Proof of right to work in Australia documentation will be required to be presented at the first interview