Food and Beverage Attendant

Accor Apartments & Realty; Port Douglas; On-site; AUD 42,000 - 56,000; Full time

Job summary

Accor Apartments & Realty is seeking a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings. You will recommend standout dishes and beverages, delivering precise service and ensuring guest satisfaction.

You will work across outlets and events, adapting to diverse schedules while maintaining a high standard of hospitality, teamwork, and attention to detail.

Qualifications

• Proven track record in customer service within the hospitality sector.
• Proficiency in food & beverage protocols, including table service, beverage expertise, event service and coffee crafting.
• Adaptable across early mornings, evenings, weekends and holidays.
• RSA certificate or equivalent qualification for the relevant country/territory.
• Passion for engaging with guests and collaborating within a diverse team.

Responsibilities

• Create a welcoming and friendly atmosphere for guests and turn moments into memories.
• Demonstrate positive problem-solving and upbeat attitude when challenges arise.
• Elevate dining experiences with personalised food and beverage suggestions.
• Upsell to enhance guest experiences, not just numbers.
• Source information to increase product knowledge and guest satisfaction.
• Communicate clearly with guests and colleagues for seamless teamwork.
• Maintain clean and organised service areas before and after service.

Skills

Customer service

Table service

Coffee crafting

Team collaboration

Flexible scheduling

Education

RSA certificate or equivalent

Job description

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals