Food and Beverage Attendant

Accor Apartments & Realty; Darwin; On-site; AUD 30,000 - 39,000; Full time

Job summary

Accor Apartments & Realty in Darwin is seeking a Food & Beverage Attendant to welcome guests and guide them through our culinary offerings, delivering memorable experiences with professional service.

You will upsell thoughtfully, tailor beverage and menu recommendations, and maintain clean service areas, working with the team across outlets and events. Flexibility for varied shifts is required.

Qualifications

• Proven customer service experience in hospitality.
• Knowledge of food and beverage protocols and service.
• Flexible schedule including mornings, evenings, weekends, holidays.
• Valid RSA or equivalent qualification.

Responsibilities

• Create a welcoming atmosphere and turn moments into memories.
• Transform challenges into opportunities with a positive approach.
• Elevate dining experiences with personalised food and beverage recommendations.
• Upsell to enhance guest experiences and satisfaction.
• Proactively source information to increase product knowledge.

Skills

Customer service

Hospitality knowledge

F&B protocols

Table service

Beverage expertise

Event service

Coffee crafting

Flexible scheduling

Team player

Education

RSA certificate

Job description

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals