Food and Beverage Attendant

Accor Apartments & Realty; Bowral; Presencial; AUD 30.000 - 36.000; Jornada completa

Descripción de la vacante

Accor Apartments & Realty in Bowral, NSW is seeking a personable Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings. You will suggest standout dishes and beverages, ensuring memorable experiences at outlets and events.

The role requires customer-service experience in hospitality, knowledge of table service and coffee skills, flexibility with early shifts, weekends, and holidays, and a valid RSA qualification where required.

Formación

• Proven customer service experience in hospitality.
• Knowledge of food and beverage protocols, including service and coffee.
• Flexibility with shifts including mornings, evenings, weekends and holidays.
• Valid RSA or equivalent qualification as required by jurisdiction.

Responsabilidades

• Create a welcoming atmosphere and guide guests through offerings.
• Recommend dishes and beverages to enhance guest experience.
• Provide excellent service at outlets and events.
• Upsell where appropriate while maintaining guest satisfaction.
• Maintain workspace and collaborate with colleagues for smooth service.

Conocimientos

Customer service

F&B knowledge

Table service

Coffee making

RSA qualified

Descripción del empleo

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals