Food and Beverage Attendant

Colonial Group; Bowral; On-site; AUD 42,000 - 54,000; Full time

Job summary

Colonial Group is seeking a Food & Beverage Attendant in Bowral, NSW. The role involves warmly welcoming guests, recommending dishes and drinks, and delivering exceptional service across outlets and events.

You will be part of a collaborative team, with a focus on accuracy, guest satisfaction and maintaining polished service areas. RSA certification is required, with flexibility across early mornings, evenings, weekends and public holidays.

Qualifications

• Proven customer service experience in hospitality.
• Knowledge of table service, beverage handling, event service and basic coffee skills.
• Able to work mornings, evenings, weekends and public holidays.
• RSA or equivalent certification required.
• Keen to engage with patrons and work in a diverse team.

Responsibilities

• Create a welcoming atmosphere and memorable guest experiences.
• Turn challenges into opportunities with a positive approach.
• Provide personalised food and beverage recommendations at outlets and events.
• Upsell to enhance guest satisfaction while maintaining quality service.
• Proactively expand product knowledge to assist guests.
• Communicate effectively with guests and colleagues for smooth teamwork.
• Set up and clear service areas with attention to detail.

Skills

Customer service

Food & beverage service

Flexibility

Patience and teamwork

Patron engagement

Education

RSA certification

Job description

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals