Food and Beverage Attendant

Accor Apartments & Realty; Bowral; On-site; AUD 42,000 - 54,000; Full time

Job summary

Accor Apartments & Realty is seeking a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings. You will showcase your serving skills, suggest standout dishes and beverages, and help create memorable moments at outlets and events.

You will work with a friendly team, maintain high standards of hospitality and presentation, and stay knowledgeable about our products to deliver exceptional guest experiences across shifts.

Qualifications

• Proven track record in customer service within hospitality.
• Experience with food & beverage protocols and table service.
• RSA or equivalent qualification valid for the country/state.

Responsibilities

• Create a welcoming atmosphere and memorable guest experiences.
• Solve challenges with a positive, solution-focused approach.
• Provide personalised food and beverage recommendations for outlets and events.
• Upsell to enhance guest experience while maintaining service quality.
• Proactively increase product knowledge through information gathering.
• Communicate clearly with guests and team for seamless service.
• Set up and pack service spaces meticulously.

Skills

Customer service

F&B protocols

Table service

Beverage expertise

Event service

Coffee crafting

Flexible scheduling

RSA certified

Teamwork

Job description

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals