FOH team member

Toorak Cellars; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Career progression

Wine training and development

Inclusive team environment

Day trips to local vineyards

Staff discounts

Job summary

Toorak Cellars is seeking personable hospitality staff to join our front of house team. We offer a venue that blends a bottle shop and wine bar, with a focus on wine knowledge and guest experience.

You will deliver hospitality with genuine service, learn about our wine list, participate in on-the-job training, and contribute to a warm, welcoming environment. Casual and full-time positions are available.

Qualifications

• Previous experience in a hospitality or customer service position.
• A strong passion for service and wine, with good industry knowledge.
• An ability to multi-task and cope in a fast paced environment.
• An ability to build relationships with our team and customers and contribute to a positive workplace culture.
• A genuine desire to learn and expand your knowledge.

Responsibilities

• Deliver exceptional front of house service that is efficient, hospitable and in line with our ethos.
• Contribute to smooth venue operations through pre-service and end-of-service tasks and stock control.
• Maintain a welcoming, well presented venue and assist in training to grow service skills.

Skills

Hospitality experience

Customer service

Wine knowledge

Multi-tasking

Education

WSET education preferred

Tools

POS system

Job description

An opportunity for a personable, guest focussed hospitality professional, with a passion for service and great wine to join our front of house team at Toorak Cellars.

About us

Toorak Cellars is equal parts bottle shop and wine bar. We serve a constantly changing twenty wines by-the-glass, or guests can open any bottle straight off the shelf.

We believe strongly in the idea that wine should taste like fruit and minerals instead of oak and alcohol. The wines we serve reflect with great clarity, the soil from which they were grown and the four seasons that passed through that vineyard during a specific vintage.

Part of the Diggin’ In The Cellars group, we value good wine, good food and good people. We believe knowledge is best shared and foster a culture where a desire to learn from our peers, our producers and beyond is inherent throughout.

About the role

As a front of house team member you are responsible to deliver exceptional service which is efficient, hospitable and true to our ethos, contributing to the creation of a community of patrons through confident service and genuine knowledge of our food and wine.

You will proactively contribute to the smooth running of the venue through the completion of pre service and end of service tasks, stock control, and the maintenance of a welcoming and well presented venue.

You will participate in regular on-the-job training to develop your service skills and wine knowledge while always striving for continuous improvement across all aspects of your role and venue operations.

What we offer

• Career progression in an expanding group with many facets
• In house wine training and development
• Be a part of a supportive and inclusive team, working closely with the kitchen team in a collaborative environment.
• Opportunity to meet and learn from local producers and come along to day trips with the group out to local vineyards.
• Staff discounts across all venues in the group including our online wine store

Who we are looking for

• Previous experience in a hospitality or customer service position, within a venueof a similar style
• You have a strong passion for service and wine, a good understanding of the wine industry, local and internationally, WSET education would be preferred but not a deal breaker.
• An ability to multi-task and cope in a fast paced environment.
• An ability to build relationships with our team and customers and contribute to a positive workplace culture.
• A genuine desire to learn and expand your knowledge is a must.
• Coffee skills are a bonus.

Casual and full time positions available.