Floristry Customer Experience Specialist | Full-Time

Pearsons Florist; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Pearsons Florist is seeking a Customer Service Representative in Sydney to join our design and floristry team. You will handle website, phone and email orders, support our florists, and deliver exceptional service to corporate customers.

This full-time, permanent role runs Monday to Friday, 8am–4pm, in a friendly, creative environment where attention to detail and strong communication are valued. You’ll thrive on building relationships and solving customer issues daily.

Qualifications

• Experience in customer service and handling multiple channels (website, phone, email).
• Strong attention to detail and organisational skills.
• Positive, flexible approach to work.
• Excellent phone manner and communication skills.
• Proven ability to delight customers and build relationships.

Responsibilities

• Process website, phone and email orders and answer queries.
• Troubleshoot order issues with drivers, customers, and florists.
• Manage corporate customers by delivering exceptional service.
• Quote on special orders, corporate events and other products.
• Build and develop strong relationships with customers.
• Support our team of florists.

Skills

Attention to detail

Flexible attitude

Communication skills

Customer service

Phone manners

Job description

Pearsons Florist is seeking a Customer Service Representative in Sydney to join our design and floristry team. You will handle website, phone and email orders, support our florists, and deliver exceptional service to corporate customers.

This full-time, permanent role runs Monday to Friday, 8am–4pm, in a friendly, creative environment where attention to detail and strong communication are valued. You’ll thrive on building relationships and solving customer issues daily.