Floral Customer Service & Warehouse Associate - Full-Time

Pearsons Florist; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Pearsons Florist in Stanmore, Sydney, is seeking two reliable team members for a hands-on role combining customer service, order processing, warehouse support and junior floristry duties.

This hands-on, full-time position starts at 7am or 8am, with Monday–Saturday shifts and alternating weekends. You will be a key part of a creative, family-owned florist with design centre and floristry school.

Qualifications

• Strong attention to detail in handling orders and stock.
• Positive, flexible approach to work and team support.
• Excellent communication and organisational skills for internal and external interactions.
• Proven experience in delighting customers and clients.
• Exceptional phone manner for inquiries and order updates.
• Ability to undertake physical work, including lifting and moving stock.

Responsibilities

• Process website, phone and email orders and answer queries.
• Troubleshoot order issues with drivers, customers and florists.
• Manage corporate customers with exceptional service.
• Quote on special orders, corporate events and other products.
• Build and develop strong relationships with customers and partners.
• Assist and support florists where required.
• Coordinate movement of orders between warehouse and floristry teams.

Skills

Attention to detail

Flexibility

Communication skills

Customer-focused

Phone manner

Physical fitness

Job description

Pearsons Florist in Stanmore, Sydney, is seeking two reliable team members for a hands-on role combining customer service, order processing, warehouse support and junior floristry duties.

This hands-on, full-time position starts at 7am or 8am, with Monday–Saturday shifts and alternating weekends. You will be a key part of a creative, family-owned florist with design centre and floristry school.