Floor staff - Kahii

KAHII 364 PTY LTD; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Training & development

Staff discounts

Social activities

Supportive team

Job summary

Kahii's bar on Kent Street, Sydney, is seeking casual floor staff to ensure guest satisfaction and deliver an outstanding experience from arrival to departure.

You will take orders, recommend cocktails and dishes, deliver food and drinks, and handle payments while upholding safety standards. The role suits those with hospitality experience and a passion for cocktails in a lively venue.

Qualifications

• Previous hospitality floor experience in a busy café, bar or restaurant.
• Current NSW RSA certificate.
• Availability on evenings, in particular weekends.

Responsibilities

• Welcome guests and guide them to their seats.
• Introduce menus and describe cocktails, drinks and dishes.
• Make recommendations on specialties and pairings.
• Take orders accurately and deliver food and drinks promptly.
• Adhere to food safety, sanitary standards and responsible service of alcohol.
• Check drinks and dishes before serving and address guest needs.

Skills

Hospitality experience

Cocktail knowledge

POS system

Customer service

Team player

Education

NSW RSA certificate

Tools

POS system

Job description

Kahii's bar is looking for casual floor staff to join our award-winning team!

Your main goal in this position is to ensure the highest level of guest satisfaction and deliver an outstanding experience from the first welcome to the last drink.

You'll be responsible for tasks such as taking orders, recommending cocktails and dishes based on guests' tastes, delivering food and drinks to the floor, and accepting payments — all as part of creating a great guest experience at every moment.

Venue: Kahii is a Japanese-inspired venue in a heritage space on Kent Street, Sydney — a kissaten-style café by day and a cocktail bar by night. As a team member you'll work alongside passionate, creative people who care deeply about hospitality, coffee and drinks.

Our cocktail programme is driven by an experienced team and spans seasonal tea- and coffee-inspired cocktails, classics, and a considered list of sake, whisky, shochu, wine and more. The food offering is crafted by the kitchen at our sister venue, Kuro (368 Kent St), so guests can enjoy quality Japanese-influenced plates alongside their drinks.

Kahii runs a busy evening and weekend trade, with collaborations and events throughout the year.

Benefits of the role include:

• Ongoing training and development
• A supportive, creative team environment
• Staff discounts at Kahii and our sister venue Kuro
• Regular social and educational activities, fully paid for and organised by the company

Duties and Responsibilities:

• Welcome guests and guide them to their seats
• Introduce our menus and describe cocktails, drinks and dishes
• Make recommendations on specialties and pairings
• Take orders accurately
• Deliver food and drinks to the floor in a timely manner
• Adhere to food, sanitary and safety standards, and responsible service of alcohol
• Check the quality and presentation of drinks and dishes before they reach the guest
• Identify and resolve any special requirements, wants or needs of guests
• Handle complaints professionally
• Deliver checks and accept payment
• Work closely with the bar, floor and Kuro team

Key attributes of the successful candidate:

• Previous hospitality floor experience in a busy café, bar or restaurant
• Genuine knowledge of and passion for cocktails, coffee, wine and food
• Confidence with a POS / ordering system
• An unwavering commitment to a professional, memorable guest experience
• Critical thinker with strong problem-solving skills
• Team player with good time management
• Great interpersonal and communication skills
• Availability on evenings, in particular weekends
• Current NSW RSA (essential)