Floor Leader: Premium Hospitality & Guest Experience

Crown Resorts; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Complimentary meals on shift

Discounts across Crown Restaurants, B 

Career development

Job summary

Crown Melbourne is seeking a Supervisor to lead from the floor at Layal, Crown Melbourne’s Middle Eastern-inspired restaurant and bar. You will coach team members, drive service standards and deliver memorable guest experiences in a fast-paced, high-energy setting.

This role requires an energetic, hands-on leader who can manage staff rosters, maintain high service quality, and foster a warm, culturally rich hospitality environment. Availability for late nights and weekends is essential.

Qualifications

• Previous leadership or supervisory experience in a restaurant or premium hospitality environment.
• Strong communication and people leadership skills, with a hands-on approach.

Responsibilities

• Lead, motivate and support the team to deliver exceptional guest experiences.
• Drive service standards and ensure smooth day-to-day venue operations.
• Coach, develop and provide ongoing feedback to team members.
• Assist with training, onboarding and team development initiatives.
• Support labour management, productivity and operational performance.
• Build strong relationships with guests and key stakeholders.
• Ensure compliance with responsible service, regulatory and Crown requirements.
• Foster a positive, collaborative and high-performing team culture.

Skills

Leadership

Hospitality knowledge

Customer service

Arabic language

Job description

Crown Melbourne is seeking a Supervisor to lead from the floor at Layal, Crown Melbourne’s Middle Eastern-inspired restaurant and bar. You will coach team members, drive service standards and deliver memorable guest experiences in a fast-paced, high-energy setting.

This role requires an energetic, hands-on leader who can manage staff rosters, maintain high service quality, and foster a warm, culturally rich hospitality environment. Availability for late nights and weekends is essential.