Flexible Telco Solutions Coordinator - Customer Delivery

Aussie Broadband; Australia; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

26 weeks parental leave

Discounted internet

20% mobile discount

Fitness Passport

Flexible working arrangements

EAP

Specsavers/HCF discounts

Merch rewards

Job summary

Aussie Broadband is seeking a Customer Solutions Coordinator to act as the key link between customers and internal teams, coordinating voice and data service solutions. You will manage service delivery, contracts, and work with suppliers to keep projects on track, delivering exceptional customer experiences.

Ideal candidates bring around three years of telco customer service experience, strong organisation and communication skills, and the ability to write clearly for diverse audiences.

Qualifications

• Experience delivering customer solutions in telco voice and data services.
• Strong organisational and time management skills.
• Ability to write clearly for different audiences.

Responsibilities

• Coordinate voice and data service solutions between customers and internal teams.
• Oversee service delivery and contracts to keep projects on track.
• Liaise with suppliers and partners to ensure timely delivery and quality of service.
• Maintain strong relationships with customers and stakeholders.

Skills

Telco voice & data services

Customer service

Organisation & time management

Written communications

Proactive problem solving

Stakeholder collaboration

Tools

HPBX

SIP Trunks

Job description

Aussie Broadband is seeking a Customer Solutions Coordinator to act as the key link between customers and internal teams, coordinating voice and data service solutions. You will manage service delivery, contracts, and work with suppliers to keep projects on track, delivering exceptional customer experiences.

Ideal candidates bring around three years of telco customer service experience, strong organisation and communication skills, and the ability to write clearly for diverse audiences.