Customer Solutions Coordinator

Aussie Broadband; Australia; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

26 weeks parental leave

Discounted internet

20% mobile discount

Fitness Passport

Flexible working arrangements

EAP

Specsavers/HCF discounts

Merch rewards

Job summary

Aussie Broadband is seeking a Customer Solutions Coordinator to act as the key link between customers and internal teams, coordinating voice and data service solutions. You will manage service delivery, contracts, and work with suppliers to keep projects on track, delivering exceptional customer experiences.

Ideal candidates bring around three years of telco customer service experience, strong organisation and communication skills, and the ability to write clearly for diverse audiences.

Qualifications

• Experience delivering customer solutions in telco voice and data services.
• Strong organisational and time management skills.
• Ability to write clearly for different audiences.

Responsibilities

• Coordinate voice and data service solutions between customers and internal teams.
• Oversee service delivery and contracts to keep projects on track.
• Liaise with suppliers and partners to ensure timely delivery and quality of service.
• Maintain strong relationships with customers and stakeholders.

Skills

Telco voice & data services

Customer service

Organisation & time management

Written communications

Proactive problem solving

Stakeholder collaboration

Tools

HPBX

SIP Trunks

Job description

About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.We'reproud to have been named one of Australia's Top Employers by HRD magazine. Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1million telecommunications services, operates two Tier1 voice providers inAustralia and owns fibre infrastructure. Our culture is built on five values that guide everything we do: Don'tbe ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun

About the Role

As a Customer Solutions Coordinator, you'll be the key link between our customers and internal teams, ensuring every solution is delivered smoothly and with care. A strong background in telco voice and data services is essential, as you'll be coordinating voice-related customer solutions, managing service delivery activities, and acting as a trusted point of contact for customers and stakeholders. This permanent role combines coordination, problem-solving, and relationship-building to create exceptional customer experiences. You'll manage contracts, oversee service delivery, and work closely with suppliers and partners to keep projects on track. If you're organised, adaptable and customer focused, this is an opportunity to make a meaningful impact within a collaborative team.

What You'll Do

• You’re someone who thrives on collaboration and takes pride in creating positive experiences for others. You enjoy building strong relationships and have a natural ability to stay organised while juggling multiple priorities.
• You’re curious, adaptable, and love learning new things to help you grow and support your team.
• A warm and approachable communication style with exceptional interpersonal skills
• Proven experience delivering outstanding customer service (around three years)
• Strong organisational and time management skills that keep things running smoothly
• Ability to write clearly for different audiences
• A knack for problem-solving and thinking proactively
• Comfortable working on your own while contributing to a supportive team environment
• Quick to learn and flexible when things change
• Familiarity with project management methodologies
• Knowledge of telco and data services is essential

What You'll Bring

• Demonstrated experience across telco voice and data services, including HPBX, SIP Trunks, NBN and Fibre solutions
• Strong troubleshooting and problem-solving skills, with a proven ability to resolve customer enquiries and deliver high-quality service outcomes
• A warm and approachable communication style with exceptional interpersonal skills
• Strong organisational and time management skills that keep things running smoothly
• Ability to write clearly for different audiences
• Comfortable working on your own while contributing to a supportive team environment
• Quick to learn and flexible when things change
• Familiarity with project management methodologies

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people." We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance

Company Overview

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia. The company’s main focus is nbn™ (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers. As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment. The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform. With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.