Customer Solutions Coordinator

Aussie Broadband; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

26 weeks parental leave

Discounted internet

20% off mobile services

Flexible work arrangements

Employee assistance program

Job summary

Aussie Broadband is seeking a Customer Solutions Coordinator to bridge customers and internal teams, ensuring smooth, high-quality service delivery.

You will coordinate solutions, manage contracts and SLAs, oversee procurement and logistics, and collaborate with suppliers to keep projects on track while upholding our commitment to care and integrity.

Qualifications

• Around three years of customer service experience.
• Excellent interpersonal and written/verbal communication skills.
• Strong organisational and time management abilities.
• Ability to write clearly for different audiences.
• Familiarity with project management methodologies.
• Knowledge of telco and data services.

Responsibilities

• Coordinate customer solutions and ensure successful delivery.
• Assist with procurement and logistics to keep projects on track.
• Manage customer contracts and SLAs.
• Perform quality checks after implementation to maintain high standards.
• Respond to inbound calls and inquiries with empathy and clarity.
• Maintain accurate records and data entry.
• Liaise with wholesale suppliers to resolve issues.

Skills

Customer service

Relationship building

Time management

Communication

Project management

Adaptability

Learning agility

Tools

CRM systems

Contract tools

Job description

As a Customer Solutions Coordinator, you’ll be the key link between our customers and internal teams, ensuring every solution is delivered smoothly and with care.

This permanent role combines coordination, problem-solving, and relationship-building to create exceptional customer experiences. You’ll manage contracts, oversee service delivery, and work closely with suppliers and partners to keep projects on track. If you’re organised, adaptable, and passionate about helping people, this is a role where you’ll truly make an impact.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let’s Talk About You

You’re someone who thrives on collaboration and takes pride in creating positive experiences for others. You enjoy building strong relationships and have a natural ability to stay organised while juggling multiple priorities. You’re curious, adaptable, and love learning new things to help you grow and support your team.

• A warm and approachable communication style with exceptional interpersonal skills
• Proven experience delivering outstanding customer service (around three years)
• Strong organisational and time management skills that keep things running smoothly
• Ability to write clearly for different audiences
• A knack for problem-solving and thinking proactively
• Comfortable working on your own while contributing to a supportive team environment
• Quick to learn and flexible when things change
• Familiarity with project management methodologies
• Knowledge of telco and data services is essential

How will you support our “Why?”

As a Customer Solutions Coordinator, you’ll play a key role in bringing our values to life by ensuring our customers feel supported and cared for every step of the way. You’ll work closely with customers, sales teams, and technical experts to make sure solutions are delivered seamlessly and with heart.

• Coordinating customer solutions and ensuring successful delivery
• Assisting with procurement and logistics to keep projects on track
• Managing customer contracts and Service Level Agreements
• Performing quality checks after implementation to maintain high standards
• Responding to inbound calls and enquiries with empathy and clarity
• Handling orders and liaising with management to resolve issues promptly
• Working with wholesale suppliers to troubleshoot and resolve order challenges
• Maintaining accurate records and data entry
• Jumping in to help with other tasks as needed

Ready to join?

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at [e-mail]