fleet controller

Arrow Couriers AW; City of Monash; On-site; AUD 70,000 - 90,000; Full time

Job summary

Arrow Couriers is expanding its operations team and is seeking a reliable Fleet Controller based in Clayton. You will coordinate fleet movements, support drivers, and deliver excellent customer service while working closely with the Operations Manager.

The role requires experience in transport/logistics, strong attention to detail and communication skills, and a current Australian driver’s license. Full working rights in Australia are essential.

Qualifications

• Experience in transport/logistics is preferred.
• Australian driver’s license required.
• Full working rights in Australia required.

Responsibilities

• Maintain a positive and professional attitude with excellent communication skills.
• Assist drivers and clients with operational enquiries and support.
• Dispatch and manage fleet movements efficiently.
• Route drivers to ensure timely and effective service delivery.
• Learn and operate our modern dispatch and management systems.
• Assist with warehouse and depot operations as required.
• Perform pickups and deliveries when required using a company vehicle.
• Contribute to a safe, productive, and team-oriented work environment.

Skills

Fleet coordination

Customer service

Communication

Attention to detail

Teamwork

Job description

At Arrow Couriers, we take pride in the strong culture we have built within our operations team. We value every employee's contribution and are committed to supporting career growth and development within our organisation.

Due to the growing demand for our services, we are expanding our operations team and are seeking a reliable, motivated, and customer-focused individual to fill the key role of a Fleet Controller.

Position: Fleet Controller
Employment Type: Full-Time, Permanent
Schedule: Monday to Friday Location: Clayton

About the role

The successful applicant will ideally have experience within the transport industry, preferably the same-day courier sector. Working closely with our Operations Manager, you will play an important role in coordinating fleet movements, supporting drivers, and delivering excellent customer service.

Key responsibilities

• Maintain a positive and professional attitude with excellent communication skills.
• Assist drivers and clients with operational enquiries and support.
• Dispatch and manage fleet movements efficiently.
• Route drivers to ensure timely and effective service delivery.
• Learn and operate our modern dispatch and management systems.
• Assist with warehouse and depot operations as required.
• Perform pickups and deliveries when required using a company vehicle.
• Contribute to a safe, productive, and team-oriented work environment.

About you

• Previous experience in the transport, logistics, or courier industry (preferred).
• Strong attention to detail and organisational skills.
• Excellent communication and customer service abilities.
• A current and valid Australian driver's licence.
• Full working rights in Australia (Australian Citizen or Permanent Resident).
• The ability to work independently and as part of a team.

About us

At Arrow Couriers, we take pride in the strong culture we have built within our operations team. We value every employee's contribution and are committed to supporting career growth and development within our organisation.

The opportunity to learn from experienced industry professionals.

Hands-on training and support from our Operations Manager.

Monday to Friday work schedule with work-life balance.

Career progression opportunities within the Arrow Couriers Group.

A supportive team environment where internal promotion is encouraged.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Fleet Controller?
• Do you have a current Australian driver's licence?