Fleet Condition Monitoring Specialist

Caterpillar; Brisbane; Presencial; AUD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus and share options

Career development

Safety & wellbeing

Diversity & inclusion

Descripción de la vacante

Caterpillar is seeking a Condition Monitoring Advisor to join the Brisbane team. You will aggregate data from multiple monitoring elements to generate actionable recommendations that help customers reduce operating costs and improve equipment availability.

Work in the Fleet Monitoring Center to analyze data, provide equipment recommendations, and support dealers and customers with informed decisions. A collaborative, customer-centric role within a global leader continues to offer growth and

Formación

• Experience in product support and/or engineering.
• Strong customer service, communication, multitasking, and organization skills.
• Ability to work in a team and guide others.
• Proactive in resolving issues independently or with a team.

Responsabilidades

• Aggregate and correlate the five elements of condition monitoring where available.
• Maintain working knowledge for at least 3 elements.
• Provide equipment recommendations to Caterpillar dealers and customers.
• Use enabling software tools and systems to analyze data inputs.
• Extract data from customer, dealer and contractor sources for reports.
• Prepare standard written reports of recommendations daily or monthly.
• Facilitate ongoing customer meetings with dealers, industry groups, and corporate accounts.
• Communicate verbal recommendations to customers and dealers.
• Build collaborative relationships and act as a consultant with equipment management personnel.

Conocimientos

Customer service

Communication

Teamwork

Problem solving

Data interpretation

Herramientas

SO SSM Services

Service Information System

Product Link

VIMS

Descripción del empleo

Caterpillar is seeking a Condition Monitoring Advisor to join the Brisbane team. You will aggregate data from multiple monitoring elements to generate actionable recommendations that help customers reduce operating costs and improve equipment availability.

Work in the Fleet Monitoring Center to analyze data, provide equipment recommendations, and support dealers and customers with informed decisions. A collaborative, customer-centric role within a global leader continues to offer growth and