Reliability & Condition Monitoring Specialist

Civmec; Brisbane; On-site; AUD 90,000 - 140,000; Full time

Job summary

Caterpillar Inc. in Brisbane is hiring a Condition Monitoring Advisor to aggregate and interpret data, delivering actionable recommendations to help customers lower costs and improve availability.

You will use tools to prioritize and analyze data, prepare reports, and engage with dealers and customers across Australia. A team-focused, proactive approach and strong communication are essential for success.

Qualifications

• Experience in the product support and/or engineering fields.
• Strong customer service, communication, multi‑tasking, and organizational skills.
• Ability to work and provide direction in a team environment with diverse customers and partners.
• Initiative and ability to resolve issues individually or with team guidance.
• Previous experience in a condition monitoring role is highly regarded.
• Knowledge of engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System is desired.

Responsibilities

• Aggregate and correlate the five elements of condition monitoring, where all are available.
• Maintain working knowledge for each element with subject matter expertise in at least 3 elements.
• Provide equipment recommendations to Caterpillar dealers and customers.
• Use enabling software tools & systems to prioritize and analyze condition monitoring data inputs.
• Extract or be provided data from the appropriate business systems including customer, dealer and contractor sources.
• Provide information for equipment management lead tracking and resolution.
• Prepare standard written reports of recommendations for customers and their Caterpillar dealers on a daily or monthly basis.
• Facilitate ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs.
• Communicate verbal recommendations as required to customer and their Caterpillar dealers.
• Build collaborative relationships & act as a consultant with equipment management personnel.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

Product Link

VIMS

Service Information System

Job description

Caterpillar Inc. in Brisbane is hiring a Condition Monitoring Advisor to aggregate and interpret data, delivering actionable recommendations to help customers lower costs and improve availability.

You will use tools to prioritize and analyze data, prepare reports, and engage with dealers and customers across Australia. A team-focused, proactive approach and strong communication are essential for success.