Condition Monitoring Advisor

Caterpillar; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus and share options

Career development

Safety & wellbeing

Diversity & inclusion

Job summary

Caterpillar is seeking a Condition Monitoring Advisor to join the Brisbane team. You will aggregate data from multiple monitoring elements to generate actionable recommendations that help customers reduce operating costs and improve equipment availability.

Work in the Fleet Monitoring Center to analyze data, provide equipment recommendations, and support dealers and customers with informed decisions. A collaborative, customer-centric role within a global leader continues to offer growth and

Qualifications

• Experience in product support and/or engineering.
• Strong customer service, communication, multitasking, and organization skills.
• Ability to work in a team and guide others.
• Proactive in resolving issues independently or with a team.

Responsibilities

• Aggregate and correlate the five elements of condition monitoring where available.
• Maintain working knowledge for at least 3 elements.
• Provide equipment recommendations to Caterpillar dealers and customers.
• Use enabling software tools and systems to analyze data inputs.
• Extract data from customer, dealer and contractor sources for reports.
• Prepare standard written reports of recommendations daily or monthly.
• Facilitate ongoing customer meetings with dealers, industry groups, and corporate accounts.
• Communicate verbal recommendations to customers and dealers.
• Build collaborative relationships and act as a consultant with equipment management personnel.

Skills

Customer service

Communication

Teamwork

Problem solving

Data interpretation

Tools

SO SSM Services

Service Information System

Product Link

VIMS

Job description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar. With a 100-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

Caterpillar is looking for a Condition Monitoring Advisor to join the growing team in Brisbane.

JOB PURPOSE:

To aggregate, correlate and create Caterpillar customer and dealer recommendations using the 5 elements of condition monitoring in order to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs.

These recommendations will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer's costs through equipment management efficiency.

KEY RESPONSIBILITIES:

Condition Monitoring Advisor (CMA) in the Fleet Monitoring Center will monitor the elements of S O SSM fluid analysis, equipment inspections, electronic data, repair history and site conditions to provide relevant recommendations as indicated by the data.

This includes the following essential duties and responsibilities:

• Aggregate and correlate the five elements of condition monitoring, where all are available.
• Maintains working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 3 elements.
• Provides equipment recommendations to Caterpillar dealers and customers.
• Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs.
• Extracts or is provided data from the appropriate business systems including customer, dealer and contractor sources.
• Provides information for equipment management lead tracking and resolution.
• Prepares standard written reports of recommendations for customers and their Caterpillar dealers on a daily or monthly basis.
• Facilitates ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs.
• Communicates verbal recommendations as required to customer and their Caterpillar dealers.
• Builds collaborative relationships & acts as a consultant with equipment management personnel.

BACKGROUND/EXPERIENCE:

• Experience in the product support and/or engineering fields.
• Strong customer service/contact experience, communication, multi-tasking, and organizational skills are essential to success in this position.
• Possess the ability to work and provide direction in a team environment, and work with diverse groups of customers and business partners.
• Position requires initiative and ability to resolve issues either individually or through appropriate team guidance.
• Previous experience in condition monitoring role, highly regarded
• Working knowledge of engines, power train, hydraulic systems, Product Link, VIMS, inspection process, equipment lifecycle planning, SO SSM Services, and the Service Information System is desire

Compensation & Benefits:

Competitive salary based on degree and professional industry working experience.

The Total Rewards package includes:

• Competitive remuneration package
• Attractive Bonus and Share options
• Career development with global prospects
• A strong commitment to safety and your wellbeing
• An inclusive workplace culture focused on quality, customer service and the environment
• A commitment to diversity and inclusion, equal opportunity, and equal outcome
• SMART spending APP
• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Additional Information:

Caterpillar of Australia is not currently hiring individuals for this position who now or in future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Australia which can be found through our employment website http://www.caterpillar.com/careers.

Your road to success begins with a Caterpillar career. By joining the Caterpillar team, you’ll discover that working for a global leader creates endless opportunities for you.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply