Reliability Technician, Condition Monitoring — Field & Office

Civmec; Brisbane; On-site; AUD 90,000 - 140,000; Full time

Job summary

Caterpillar Inc. in Brisbane is hiring a Condition Monitoring Advisor to aggregate and interpret data, delivering actionable recommendations to help customers lower costs and improve availability.

You will use tools to prioritize and analyze data, prepare reports, and engage with dealers and customers across Australia. A team-focused, proactive approach and strong communication are essential for success.

Qualifications

• Experience in the product support and/or engineering fields.
• Strong customer service, communication, multi‑tasking, and organizational skills.
• Ability to work and provide direction in a team environment with diverse customers and partners.
• Initiative and ability to resolve issues individually or with team guidance.
• Previous experience in a condition monitoring role is highly regarded.
• Knowledge of engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System is desired.

Responsibilities

• Aggregate and correlate the five elements of condition monitoring, where all are available.
• Maintain working knowledge for each element with subject matter expertise in at least 3 elements.
• Provide equipment recommendations to Caterpillar dealers and customers.
• Use enabling software tools & systems to prioritize and analyze condition monitoring data inputs.
• Extract or be provided data from the appropriate business systems including customer, dealer and contractor sources.
• Provide information for equipment management lead tracking and resolution.
• Prepare standard written reports of recommendations for customers and their Caterpillar dealers on a daily or monthly basis.
• Facilitate ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs.
• Communicate verbal recommendations as required to customer and their Caterpillar dealers.
• Build collaborative relationships & act as a consultant with equipment management personnel.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

Product Link

VIMS

Service Information System

Job description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team that cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Whether it be groundbreaking products, best‑in‑class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar. With a 100‑year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

Condition Monitoring Advisor – Brisbane

Job Purpose: To aggregate, correlate and create Caterpillar customer and dealer recommendations using the 5 elements of condition monitoring to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs. These recommendations will improve customer loyalty, increase enterprise market share and grow parts and service sales while reducing the customer’s costs through equipment management efficiency.

Key Responsibilities

• Aggregate and correlate the five elements of condition monitoring, where all are available.
• Maintain working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 3 elements.
• Provide equipment recommendations to Caterpillar dealers and customers.
• Use enabling software tools & systems to prioritize and analyze condition monitoring data inputs.
• Extract or be provided data from the appropriate business systems including customer, dealer and contractor sources.
• Provide information for equipment management lead tracking and resolution.
• Prepare standard written reports of recommendations for customers and their Caterpillar dealers on a daily or monthly basis.
• Facilitate ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs.
• Communicate verbal recommendations as required to customer and their Caterpillar dealers.
• Build collaborative relationships & act as a consultant with equipment management personnel.

Background / Experience

• Experience in the product support and/or engineering fields.
• Strong customer service/contact experience, communication, multi‑tasking, and organizational skills are essential to success in this position.
• Possess the ability to work and provide direction in a team environment, and work with diverse groups of customers and business partners.
• Position requires initiative and ability to resolve issues either individually or through appropriate team guidance.
• Previous experience in condition monitoring role, highly regarded.
• Working knowledge of engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System is desired.

Compensation & Benefits

• Competitive remuneration package.
• Attractive bonus and share options.
• Career development with global prospects.
• A strong commitment to safety and your wellbeing.
• An inclusive workplace culture focused on quality, customer service and the environment.
• A commitment to diversity and inclusion, equal opportunity, and equal outcome.
• SMART spending APP.
• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Additional Information: Caterpillar of Australia is not currently hiring individuals for this position who now or in future require sponsorship for employment‑based non‑immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Australia which can be found through our employment website.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.