Fixed Operations Leader: Service & Parts Excellence

Duttons; Murray Bridge; On-site; AUD 120,000 - 180,000; Full time

Job summary

Duttons in Murray Bridge, SA, is seeking a Fixed Operations Manager to oversee service, parts and workshop operations on-site. You will drive efficiency, profitability and high customer care, leading teams and aligning with dealership standards.

The role emphasizes KPI monitoring, budgeting, reporting and continuous improvement to enhance fixed operations performance and customer satisfaction.

Qualifications

• Experience in dealer/Fixed Operations management within automotive dealerships.
• Strong focus on customer retention and satisfaction.
• Proven ability to manage operations, budgets, and KPI tracking.

Responsibilities

• Oversee service, parts and workshop operations for efficiency and profitability.
• Lead service and parts teams, monitor KPIs and optimize workflows.
• Prepare operational reports and manage budgets.
• Drive customer satisfaction, handle escalated issues, and support performance.
• Collaborate with sales and management to improve dealership results.

Skills

Dealer Operations

Fixed Operations

Customer Retention

Customer Satisfaction

Operations Management

Leadership

Budgeting

Cost Control

KPIs

Communication

Education

Automotive Management

Business

Trade/Technical Background

Tools

Dealer Management System

Workshop Scheduling Tools

Job description

Duttons in Murray Bridge, SA, is seeking a Fixed Operations Manager to oversee service, parts and workshop operations on-site. You will drive efficiency, profitability and high customer care, leading teams and aligning with dealership standards.

The role emphasizes KPI monitoring, budgeting, reporting and continuous improvement to enhance fixed operations performance and customer satisfaction.