Five-Star Valet Attendant: Driveway & Guest Experience

Shangri-La Hotels; Sydney; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Hourly wage from AUD 27.08/hr

Duty meals

Uniform provided

Luxury five‑star hotel in The Rocks

Cross‑department experience

Career development opportunities

Employee discounts worldwide

Job summary

Shangri-La Sydney is seeking a Valet Parking Attendant to be the first point of contact for guests, ensuring a warm and professional arrival and departure experience at a leading luxury hotel in Sydney.

As a full-time role, you will safely park and retrieve vehicles, operate the valet ticket system, assist with luggage, and provide knowledgeable guest service to support the Front Office and Concierge teams.

Qualifications

• Previous experience in valet parking, hospitality, hotels, concierge, front office, customer service or a similar guest-facing role is desirable.
• A current and valid driver's licence with a confident and safe driving history.
• Strong awareness of safety when driving and working around vehicles and pedestrians.
• Ability to remain calm, organised and professional during busy arrival and departure periods.
• Strong attention to detail and ability to accurately manage vehicle movements and parking documentation.
• Flexibility to work a rotating roster, including evenings, weekends and public holidays.

Responsibilities

• Welcome and assist guests in a warm, professional and courteous manner, providing a seamless arrival and departure experience.
• Safely and efficiently deliver and retrieve guest vehicles, accurately operate the valet ticket system and maintain appropriate vehicle movement records.
• Assist guests with luggage, packages and other requests, including storing, retrieving and transporting luggage to and from guest rooms as required.
• Work closely with the Door Person, Concierge and Front Office teams to ensure smooth driveway operations and efficient guest service.
• Maintain excellent knowledge of hotel facilities, services and operating hours, as well as Sydney streets, restaurants, attractions, events and activities to confidently assist guests.
• Complete cashiering, daily shift reports and other administrative duties accurately, respond to tasks delegated by management, and contribute to a positive and professional team environment.

Skills

Guest service

Communication

Attention to detail

Safety awareness

Driving

Job description

Shangri-La Sydney is seeking a Valet Parking Attendant to be the first point of contact for guests, ensuring a warm and professional arrival and departure experience at a leading luxury hotel in Sydney.

As a full-time role, you will safely park and retrieve vehicles, operate the valet ticket system, assist with luggage, and provide knowledgeable guest service to support the Front Office and Concierge teams.