Fintech Customer Success & Onboarding Associate

Archa; Melbourne; On-site; AUD 52,000 - 76,000; Full time

Job summary

Archa is seeking a recent graduate to join our Customer Success & Operations Team in Melbourne. You’ll onboard customers, resolve challenges, and feed insights back into our fintech platform.

This foundational role is ideal for someone eager to learn and grow in a startup environment. Day-to-day you’ll support onboarding, customer success, and account management while delivering exceptional service across digital and phone channels.

Qualifications

• New graduate welcome; no specific experience required.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.
• Proactive mindset and customer-centric approach.

Responsibilities

• Onboard customers and support their onboarding journey.
• Provide excellent customer experience via digital and phone channels.
• Document issues, escalate feature requests, and communicate with internal teams.
• Help improve operational processes and contribute to solutions.
• Collaborate within a small, cross-functional customer success team.

Skills

Customer support

Onboarding

Communication

Tools

CRM

Job description

Archa is seeking a recent graduate to join our Customer Success & Operations Team in Melbourne. You’ll onboard customers, resolve challenges, and feed insights back into our fintech platform.

This foundational role is ideal for someone eager to learn and grow in a startup environment. Day-to-day you’ll support onboarding, customer success, and account management while delivering exceptional service across digital and phone channels.