Customer Success Specialist

Archa; Melbourne; Sur place; AUD 52 000 - 76 000; Plein temps

Résumé du poste

Archa is seeking a recent graduate to join our Customer Success & Operations Team in Melbourne. You’ll onboard customers, resolve challenges, and feed insights back into our fintech platform.

This foundational role is ideal for someone eager to learn and grow in a startup environment. Day-to-day you’ll support onboarding, customer success, and account management while delivering exceptional service across digital and phone channels.

Qualifications

• New graduate welcome; no specific experience required.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.
• Proactive mindset and customer-centric approach.

Responsabilités

• Onboard customers and support their onboarding journey.
• Provide excellent customer experience via digital and phone channels.
• Document issues, escalate feature requests, and communicate with internal teams.
• Help improve operational processes and contribute to solutions.
• Collaborate within a small, cross-functional customer success team.

Connaissances

Customer support

Onboarding

Communication

Outils

CRM

Description du poste

Archa is redesigning the way that companies use financial systems to grow their business and empower their teams. We’re disrupting the outdated corporate credit card model and offering companies an all-in-one corporate card and spend management solution, better designed to help companies and their teams operate efficiently.This job is perfect for a new graduate interested in the start-up and fintech space, no specific experience is required.

Working at Archa

This role is a fundamental part of our Customer Success & Operations Team, and you’ll be a vital part of Archa’s success. This is a role for someone who wants to make a real impact; onboarding customers, solving their challenges, and feeding their insights back into a fast-moving fintech that's changing how businesses spend. This is a foundational role in a rapidly scaling business that will offer you immense career opportunities to evolve and step up. We’ll make sure you are empowered with everything you need to have a massive impact at Archa and grow your career.

Why Join?

You’ll be a part of a hard-working, collaborative, multi-skilled team. We’re committed to diversity, inclusion, and an overriding view that the status quo isn’t necessarily the way forward. We are fast-moving and resilient, focused on improving the financial operations of our customers. We’re comfortable being uncomfortable, and take an ownership mindset to our targets and challenges.

What You’ll Do Day-to-day

• You’ll help our customers with a wide range of matters, from onboarding, customer success, account management, and general enquiries.
• You’ll deliver an exceptional customer experience through digital and phone channels. You’ll respond to a multitude of queries while making sure you reflect our company values and always demonstrating a commitment to exceptional service.
• Identify, document, and take ownership of customers’ issues and see problems through to resolution, escalating feature requests. You’ll be the voice of our customers inside the business, and you’ll need to make sure their issues are resolved promptly.
• Continue to build on and improve our operational processes and procedures and be a key stakeholder in the development of technical solutions to improve our efficiency.
• You’ll work in a small, close-knit customer support and operations team but be exposed to all areas of the business.

What we’re looking for

Note:We would love for you to apply, regardless of whether you think you tick all the boxes.

• Passionate, conversational candidates who are comfortable building relationships quickly. Experience in customer support or service industry roles is preferred.
• You will have a passion for driving exceptional customer experiences and take pride in excelling in your role.
• You will possess the soft skills to engage with customers over both phone and email, asking questions and offering solutions.
• Proven experience working in a task and deadline-driven environment, managing competing priorities, and communicating with other teams clearly and effectively.
• You are tech-savvy. If you have an interest in fintech and tech generally, this is a huge plus.
• The ability to efficiently work across different platforms and systems - being a fast learner is a must.
• You're resourceful, able to work with minimal resources when needed and support others to do the same.
• You're a thinker and doer. We are a startup and run lean, so everyone gets their hands dirty.
• Sometimes the earth moves beneath your feet at Archa, so you've got to be able to wear lots of hats when needed and adapt easily as we continue to grow.