Fines Review Officer - Fair Decisions, Real Impact

Department of Justice and Community Safety, Victoria; Melbourne; On-site; AUD 81,000 - 99,000; Full time

Job summary

Department of Justice and Community Safety, Victoria is seeking a Review Officer to assess applications to review fines and payment plans, applying laws and policies to make fair decisions. You will provide clear guidance to the public and staff, maintain records, and contribute to improving team processes.

The role emphasizes solid judgement, practical skills, and the ability to work collaboratively within Enforcement and Support Services.

Qualifications

• Experience applying laws, policies or work procedures.
• Good computer skills, including Microsoft Office and other systems.
• Clear communication skills and the ability to explain decisions in plain language.
• Sound judgement, problem-solving skills and the ability to work well with others.

Responsibilities

• Assess applications to review fines and payment plans.
• Make fair decisions under laws and policies.
• Keep accurate records and reports in line with department rules.
• Provide clear and accurate advice to the public and staff.
• Help improve the team's processes, systems and ways of working.

Skills

Experience applying laws or policies

Microsoft Office proficiency

Clear communication skills

Judgement and problem-solving

Tools

Microsoft Office

Job description

Department of Justice and Community Safety, Victoria is seeking a Review Officer to assess applications to review fines and payment plans, applying laws and policies to make fair decisions. You will provide clear guidance to the public and staff, maintain records, and contribute to improving team processes.

The role emphasizes solid judgement, practical skills, and the ability to work collaboratively within Enforcement and Support Services.