Fines Review Officer — Fair Decisions & Support

Department of Justice; Melbourne; On-site; AUD 81,000 - 99,000; Full time

Job summary

The Department of Justice and Community Safety in Victoria is seeking a Review Officer to assess applications to review fines and payment plans.

You will use your judgement to make fair decisions under laws and policies, keep accurate records, and contribute to process improvements while supporting people facing hardship.

No formal qualifications are required; practical skills and experience in applying laws and procedures are valued in a collaborative public service environment.

Qualifications

• Experience applying laws, policies or work procedures.
• Strong computer skills, including Microsoft Office and other systems.
• Clear communication skills and the ability to explain decisions in plain language.
• Sound judgement and problem-solving skills and the ability to work well with others.

Responsibilities

• Make fair and informed decisions about fine reviews and payment plans.
• Provide clear and accurate advice to the public and staff.
• Apply laws, policies and procedures to help the team manage fines.
• Help improve the team's processes, systems and ways of working.
• Keep accurate records and reports in line with department rules.

Skills

Experience applying laws/policies

Computer skills

Clear communication

Judgement & problem-solving

Job description

The Department of Justice and Community Safety in Victoria is seeking a Review Officer to assess applications to review fines and payment plans.

You will use your judgement to make fair decisions under laws and policies, keep accurate records, and contribute to process improvements while supporting people facing hardship.

No formal qualifications are required; practical skills and experience in applying laws and procedures are valued in a collaborative public service environment.