Fines Review Officer: Fair, Clear Decisions

Department of Justice and Community Safety VIC; Melbourne; On-site; AUD 81,000 - 99,000; Full time

Job summary

Department of Justice and Community Safety VIC in Melbourne is seeking a review officer to assess applications to review fines and payment plans. You will use judgement to make fair decisions under laws and policies.

You will work with colleagues, answer questions from the public and staff, apply laws and procedures, and help improve processes. The role offers an ongoing, full-time position with salary between $81,496 and $98,955 plus super.

Qualifications

• experience applying laws, policies or work procedures
• good computer skills, including Microsoft Office
• clear communication skills and the ability to explain decisions in plain language
• sound judgement, problem-solving skills and the ability to work well with others

Responsibilities

• make fair and informed decisions about fine reviews and payment plans
• answer questions and give clear and accurate advice to the public and staff
• apply laws, policies and procedures to help the team manage fines
• help improve the team's processes, systems and ways of working
• keep accurate records and reports in line with department rules

Skills

Experience applying laws

Good computer skills

Clear communication

Sound judgement

Team collaboration

Tools

Microsoft Office

Job description

Department of Justice and Community Safety VIC in Melbourne is seeking a review officer to assess applications to review fines and payment plans. You will use judgement to make fair decisions under laws and policies.

You will work with colleagues, answer questions from the public and staff, apply laws and procedures, and help improve processes. The role offers an ongoing, full-time position with salary between $81,496 and $98,955 plus super.