Review Officer

Department of Justice and Community Safety, Victoria; Melbourne; On-site; AUD 81,000 - 99,000; Full time

Job summary

Department of Justice and Community Safety, Victoria is seeking a Review Officer to assess applications to review fines and payment plans, applying laws and policies to make fair decisions. You will provide clear guidance to the public and staff, maintain records, and contribute to improving team processes.

The role emphasizes solid judgement, practical skills, and the ability to work collaboratively within Enforcement and Support Services.

Qualifications

• Experience applying laws, policies or work procedures.
• Good computer skills, including Microsoft Office and other systems.
• Clear communication skills and the ability to explain decisions in plain language.
• Sound judgement, problem-solving skills and the ability to work well with others.

Responsibilities

• Assess applications to review fines and payment plans.
• Make fair decisions under laws and policies.
• Keep accurate records and reports in line with department rules.
• Provide clear and accurate advice to the public and staff.
• Help improve the team's processes, systems and ways of working.

Skills

Experience applying laws or policies

Microsoft Office proficiency

Clear communication skills

Judgement and problem-solving

Tools

Microsoft Office

Job description

• Help people manage fines through fair and careful decisions.
• Apply rules and policies to review fines and payment plans.
• Support people facing hardship through a range of support schemes.
• Make a real difference to how Victoria manages fines.
• Ongoing, full-time role earning $81,496 - $98,955 per year, plus super.

About Us

Enforcement and Support Services (ESS) plays a crucial role in the Department of Justice and Community Safety by managing the enforcement and administration of infringement and court fines across the state, ensuring the system runs smoothly and that all relevant policies are implemented consistently. ESS forms part of Civil and Enforcement Services (CES) which sits within the Justice Services and Regulation division.

What You Will Do

As a review officer, you will assess applications to review fines and payment plans.

You will use your judgement to make fair decisions under laws and policies.

You Will

• make fair and informed decisions about fine reviews and payment plans
• answer questions and give clear and accurate advice to the public and staff
• apply laws, policies and procedures to help the team manage fines
• help improve the team's processes, systems and ways of working
• keep accurate records and reports in line with department rules.

About You

You don't need formal qualifications for this role. Your practical skills and experience will help you succeed.

You Should Also Have

• experience applying laws, policies or work procedures
• good computer skills, including Microsoft Office and other systems
• clear communication skills and the ability to explain decisions in plain language
• sound judgement, problem-solving skills and the ability to work well with others.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email Andrea Bowman at [e-mail].

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

Important Information

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.