Financial Markets Tech Support (Hybrid)

ASX; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working options

Flexible working arrangements

Job summary

ASX is seeking a customer-facing technical support specialist to assist a wide range of ASX customers accessing market and information systems. You will work in a fast-paced team, handling connectivity, release readiness, and production support to ensure a smooth user experience.

Ideal candidates have strong troubleshooting, excellent communication, and a good understanding of the Australian financial markets. Hybrid working options and flexible arrangements are available.

Qualifications

• Strong troubleshooting and problem-solving abilities.
• Experience in a customer facing technical support role.
• Understanding of the Australian financial markets.
• Proven verbal and written communication skills.

Responsibilities

• Provide high quality technical support to ASX customers for markets and information systems.
• Monitor and maintain customer connectivity to ASX critical systems.
• Assist with customer readiness for ASX releases and provide reporting.
• Build knowledge of ASX customers and support efficient service delivery.
• Support production and development environments and customer communications.

Skills

Troubleshooting

Customer service

Technical support

Australian financial markets

Communication skills

Job description

ASX is seeking a customer-facing technical support specialist to assist a wide range of ASX customers accessing market and information systems. You will work in a fast-paced team, handling connectivity, release readiness, and production support to ensure a smooth user experience.

Ideal candidates have strong troubleshooting, excellent communication, and a good understanding of the Australian financial markets. Hybrid working options and flexible arrangements are available.