Customer Technical Support (Hybrid) – Financial Markets

ASX; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

ASX is seeking a technically skilled, customer‑facing support specialist to enable and monitor access to ASX Markets and Information systems. You will be first point of contact for customers, providing high quality support and readiness for releases.

The role supports a hybrid working model with flexible arrangements and a focus on delivering exceptional service and production readiness across multiple teams and environments.

Qualifications

• Strong troubleshooting and customer service skills.
• Experience in a customer facing technical support role.
• Understanding of the Australian financial markets.
• Proven verbal, written and communication skills.

Responsibilities

• Learn and support financial technology that underpins ASX markets and information systems.
• Monitor and maintain customer connectivity to ASX critical systems.
• Support customer readiness for system and product releases; provide internal reports.
• Build knowledge of ASX customers and share it across teams.

Skills

Troubleshooting

Customer support

Fin markets knowledge

Communication skills

Tools

Call logging systems

Job description

ASX is seeking a technically skilled, customer‑facing support specialist to enable and monitor access to ASX Markets and Information systems. You will be first point of contact for customers, providing high quality support and readiness for releases.

The role supports a hybrid working model with flexible arrangements and a focus on delivering exceptional service and production readiness across multiple teams and environments.