Customer Tech Support Specialist - Financial Markets

ASX; Sydney; Hybrid; AUD 70,000 - 85,000; Full time

Job summary

ASX is looking for a Customer Support Specialist to provide exceptional technical support for our financial technology systems. The successful candidate will engage with a diverse team and learn about the operations that underpin the Australian Markets and Information Systems. Strong troubleshooting and communication skills are essential, along with experience in a customer-facing technical support role. This position supports flexible working arrangements, including part-time options.

Qualifications

• Experience in a customer-facing technical support role.
• Understanding of the Australian financial markets.
• Proven verbal and written communication skills.

Responsibilities

• Provide high-quality technical support for ASX Markets and Information systems.
• Monitor customer connectivity and support ASX technical releases.
• Deliver exceptional service and maintain high standards of support.

Skills

Troubleshooting skills

Customer service skills

Communication skills

Problem-solving skills

Tools

Call logging systems

Technical systems knowledge

Job description

ASX is looking for a Customer Support Specialist to provide exceptional technical support for our financial technology systems. The successful candidate will engage with a diverse team and learn about the operations that underpin the Australian Markets and Information Systems. Strong troubleshooting and communication skills are essential, along with experience in a customer-facing technical support role. This position supports flexible working arrangements, including part-time options.