24/7 Financial Systems Support Specialist

ASX; Sydney; Hybrid; AUD 95,000 - 115,000; Full time

Benefits offered by this job

Hybrid working options

Inclusive workplace culture

Job summary

ASX in Australia seeks a Technical Support Analyst for Austraclear and related systems. You will provide 2nd level technical advice, testing and planning for ASX projects, including incident management, release and change management, and on-call support on a rostered basis.

Role covers interfacing systems, fault troubleshooting, disaster recovery testing and service management activities, with hybrid on-site/off-site work as required.

Qualifications

• 5+ years of support experience with a degree or equivalent in IT, computing, science, or maths.
• Experience in business-critical applications with real-time processing and financial data.
• Experience with Windows 2019 server and SQL knowledge.
• Understanding of Microsoft OS, IIS, .NET and AWS.
• Experience on TCP/IP network-based application support.
• Willing to work rotational shifts, on-call, and occasional weekends.
• Exposure to enterprise management tools (e.g., ServiceNow).

Responsibilities

• Primary responsibility for supporting Austraclear and related systems (eg, ASX Collateral).
• Incident Management, Problem management, Release and Change Management.
• Coordinate fault troubleshooting, DR testing and service management activities.
• Provide 24x7 on-call support on a rostered basis and weekend/after-hour installations.
• Set up monitoring and maintain technical documentation for operational support.
• Assist in planning and implementing software releases with Change Control.

Job description

ASX in Australia seeks a Technical Support Analyst for Austraclear and related systems. You will provide 2nd level technical advice, testing and planning for ASX projects, including incident management, release and change management, and on-call support on a rostered basis.

Role covers interfacing systems, fault troubleshooting, disaster recovery testing and service management activities, with hybrid on-site/off-site work as required.